Daliborka Mrkaja adwnrj@r.postjobfree.com

Chicago, IL 773-***-****

WORK EXPERIENCE

AVW Company/ Accounts payable and customer representative 9/1/2020 to CURRENT

Role Details:

Accounts payable

Provide support to Accounts Payable department by reviewing invoices, purchase orders and other payment documents

Research vendor discrepancies and effectively communicate with vendors

Analyze and research account discrepancies ledgers

Transfer funds to appropriate accounts

Code incoming checks for disbursement

Enter and process invoices

Prepare 1099 forms

Responsible for reviewing invoices and ensure accurate documentation and approval

Match invoices against the goods receipt where appropriate

Printing client checks

Onboard new customers

Collect payments from customers and apply payments to customer accounts

Reconcile the statement from the vendor with our invoices

Organize and maintain proper documents archiving (scan, file, attach)

Customer service – return goods authorization

Providing introductory information to the returns to customers

Completing the entire documentation: Completed RGA, photos

Consultation with management whether or not we accept the return

Sending return instruction and RMA number

When the part arrives, check where is the mistake

Compare it with we sent

Collect all the data related to the return part: Invoice#, sales order#, PO#, and reason for return, who made mistake…

Enter all data in RGA Tracker (Excel)

Contact the vendors who have their own return process

Prepare everything for issued a credit

Time studies

Recording the times and rates of working for the elements of a specified job carried out under specified conditions and for analyzing the data so as to obtain the time necessary for carrying out the job at a defined level of performance

Complete the table with the number of the parts, descriptions, pictures, and time for preparation, assembly, washing

PAST WORK EXPERIENCE

Pharmacy Technician, Shipping department CVS in Mount Prospect January 2020 - September 2020

Role details:

Daily functions of packing and shipping prescription orders in accordance with standard operating procedures

Packing of mail order prescriptions including automated and manual drug dispensing

Loading of automated dispensing machines, verification, packaging and delivery of prescription drug orders.

Assembler QCC Shiller Park April 2019 – January 2020

Role Details:

Follow technical instructions, interpret engineering blueprints and technical terms

Discern quality of parts and materials used in production

Inventory parts and tools used in the assembling process

Follow company procedures and directives

Test finished products for defects

Maintain the tools used to create products

Packing and shipping to customer

School counselor / Primary school / Serbia / 2002- 2013

Planning your own professional development

Planning of professional development of teaching staff

Participation in the development of the institution's annual plan and program

Work planning and participation in the work of expert councils and assets

Cooperation with the school principal, teachers, psychologists, special education teachers...

Development of a plan and program for professional information

Development of a health, social and environmental protection plan for students Development of a plan for the school's cultural and public activities

Arrangement of pedagogical documentation

Examination of maturity for enrollment in the first grade

Realization of educational and educational lectures for students and parenting

Analysis of the results of student progress

EDUCATION

ExCPT Pharmacy Technician (CPhT), Chicago, IL

Continuing education, English language, Wilbur Wright College, Chicago, IL

Teacher Certificate for staff training (computer science), Sarajevo, Bosnia

Professional Educator's License, Sarajevo, Bosnia

Continuing education, Professional examination, Sarajevo, Bosnia

Faculty of Philosophy, Sarajevo, Bosnia

Bachelor Degree, Major in Pedagogy and Psychology,

SKILLS:

Bilingual ( Serbian, Bosnian, English languages)

Microsoft Office (Word, Excel, Power Point)

Quick Books, Job Boss

Adapts and learns quickly

INTEREST:

I sing in the choir at my local church

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