Service Agent Representative
Resume:
Jessica Dingler
Delta, AL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Contact Service Representative
KBR Inc - Anniston, AL
April 2021 to Present
Fill orders for parts to a turbine engine, inventory, stock, audit's, customer service, special projects, lot's of cycle counting, and pretty much anything that is asked. Inventory control was a major major part of my job.
Auditor and material handler
Interstate Sheet Metal - Anniston, AL
September 2018 to November 2019
Check built kits to verify that kits are complete and correct, verify and document each kit as it is loaded onto a trailer, hang parts, dry parts, run a sand blaster, Clean and anything else needed CSSR
Applied Industrial Technologies - Anniston, AL
October 2017 to March 2018
Shipping, Receiving, orders, quotes, inventory, customer service, communication via phone and/or email and anything else that was needed to be done.
Housekeeping
State of Alabama - Delta, AL
August 2016 to April 2017
Clean bathhouses and all common areas, clean rooms, cabins, hallways, lobbies, restrooms, corridors, stairways and other work areas so that health standards are met. Performing for or Working Directly with the Public, train new hires, pretty much anything that was needed done in the park.Clean bathhouses and all common areas.
Cook
State of Alabama - Delta, AL
August 2016 to April 2017
Open restaurant, key holder, season and cook food according to recipes or personal judgment and experience, substitute for or assist other cooks during emergencies or rush periods, communicating with Supervisors, Peers, or Subordinates, Judging the Qualities of Things, Services, or People Legal Secretary
WArren Freeman Attorney At Law - Delta, AL
June 2015 to April 2016
• Manage and maintain executive's schedules
• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
• Answer phone calls and direct calls to appropriate parties or take messages
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• Performing Administrative Activities
• Interacting With Computers
• Getting Information
• Organizing, Planning, and Prioritizing Work
• Documenting/Recording Information
• Analyzing Data or Information
• Experience with: Calendar and scheduling software, Desktop computers, Dictation equipment, Electric typewriters, Laptop computers, Microsoft Office software, Microsoft Outlook, Microsoft Word, Scanners Guest Service Agent
Hampton Inn & Suites - Oxford, AL
April 2014 to February 2015
• Greet, register, and assign rooms to guests of hotels or motels
• Make and confirm reservations
• Keep records of room availability and guests accounts, manually or using computers
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers
• Compute bills, collect payments, and make change for guests
• Getting Information
• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Selling or Influencing Others
• Experience with: Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Personal computers
Office/Parts Manager
Small Engine Repair - Anniston, AL
March 2013 to October 2013
All office responsibilities, order parts, handle large sums of money, stock, inventory. Cashier, inventory
Wakefield's - Anniston, AL
November 2012 to March 2013
help on the sales floor, gift wrap, and anything else needed Inside Sales
Dixie Welding Supply Co., Inc - Oxford, AL
July 2006 to December 2011
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
• Resolve customer complaints regarding sales and service
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
• Review operational records and reports to project sales and determine profitability
• Determine price schedules and discount rates
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
• Selling or Influencing Others
• Establishing and Maintaining Interpersonal Relationships
• Organizing, Planning, and Prioritizing Work
• Coordinating the Work and Activities of Others
• Resolving Conflicts and Negotiating with Others
• Performing Administrative Activities
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
• Experience with: Desktop computers, Facebook, Hewlett-Packard HP TCM software, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word Cashier/Server
Cue Time Cafe - Anniston, AL
September 2005 to April 2006
Ran register during busy lunch, waited tables
Front Desk Clerk
State of Alabama - Delta, AL
November 2000 to February 2002
Made reservations, checked guest in/out, did daily audit for the restaurant and hotel, handled large sums of money, answered multiple phone lines, guest services, helped in the restaurant, etc. Education
Associate's in Accounting and Business Management
Gadsden Business College - Anniston, AL
March 2005 to May 2006
Skills
• Microsoft Office (10+ years)
• English
• Customer Service
• Auditing
• Time Management
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Records Management
• Multi-line Phone Systems
• Word Processing
• Inside Sales
• Payroll
• Accounting
• Accounts Payable
• Bookkeeping
• Office Management
• Management
• Accounts Receivable
• Data Entry
• Quality control
• Materials Handling
• Quality Assurance
• Shipping & Receiving
• Filing
• Sales
• General Ledger Accounting
• Forklift
• Problem-solving
• Team Work
• Reliability
• Order picking
• SAP
• Computer literacy
• Journal Entries
• Balance Sheet Reconciliation
• Account Reconciliation
• QuickBooks
• Account management
• Account management
• Administrative experience
• Communication skills
• Math
• Upselling
• Phone etiquette
Assessments
Attention to detail — Proficient
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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