Technical Support
Resume:
Joshua Cool
Providence Forge, VA *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Reliable Logistic Services, LLC - Richmond, VA
September 2021 to Present
• Drive DOT regulated 26' Box truck within a 250 mile radius of Richmond, VA
• Load and offload packages up to 500lbs from the truck with assistance of a helper
• Interact with customers and the public in a professional and positive manner in the form of a deluxe delivery service across home furnishings, outdoor grills, and other large products
• Unpack and assemble home furnishings and other large products
• Delivered products in a timely and courteous manner
• Loaded packages
• Consistently completed on-time deliveries
• Maintained receipts and income from deliveries
• Operated warehouse equipment, including pallet jack, forklift and hand straps.
• Inspected and maintained cleanliness of vehicle
Blaster/Painter
Huntington Ingalls Industries - Newport News, VA
November 2020 to September 2021
• Applies coatings to surfaces by use of brush, roller, conventional spray, airless, thermal spray and other specialty coating applications
• Perform general housekeeping and all assigned duties on a jobsite, as directed by supervision
• Prepares surfaces for coating application by the use of hand tools, power tools and blasting equipment
• Visually inspect surfaces prepared for coating application Service Technician
United Rentals, Inc.
January 2020 to November 2020
• IVES Certified to operate scissor lifts, boom lifts, reach and warehouse forklifts.
• Working knowledge of tools, demonstrated maintenance skills and knowledgeable in customer service support, the rental cycle process and safety.
• Knowledgeable in the use of Rentalman software and the implementation of the “5s” process.
• Demonstrated proficiency in understanding electronic and hydraulic schematics and use of diagnostic equipment.
• Demonstrated teamwork, customer service, verbal and written communication and time management skills.
• Performed inspections, preventative maintenance and minor repairs under the supervision of more experienced United Rentals technicians.
• During on the Job Training worked on multiple vehicles to include aerial lifts, backhoe loaders and other industrial equipment along with opportunities to work on pumps, power/HVAC equipment and small tools on a case by case basis.
• Exposed to multiple facets of service technician operations to include rent checks, preventative maintenance hard and yard work.
• Maintained and submitted work orders and parts and labor documentation using Rentalman in a complete and timely manner.
Sales and Lease Consultant
The Breeden Company
November 2019 to January 2020
• Assist in preparing and executing advertising marketing strategies
• Follow-Up on prospects both internet and phone leads to set appointments.
• Meet with prospects and provide expert information about the product to win the business who meet our criteria
• Gains an understanding for potential resident needs and desires, providing options that best serve their needs.
Assistant General Manager
IHOP
January 2018 to November 2019
• Led and directed team members on effective methods, operations and procedures.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Culinary Specialist
U.S. Coast Guard
June 2016 to January 2018
• Inspect food service equipment for the purpose of ensuring safety and identifying necessary repairs and providing ongoing preventative maintenance
• Request parts and supplies for the purpose of maintaining inventory and ensuring that items are available to complete the necessary repair/installation
• Inform management regarding procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions and/or complying with health and safety regulations
• Work from minimal documentation, written or verbal instructions, schematics, rough sketches, diagrams, layouts and plans often requiring interpretation
• Responsible for watertight integrity and emergency equipment associated with firefighting and flooding.
• Tested, troubleshot, and repaired systems by identifying malfunctions and replacing parts and components. Read diagrams, specifications, drawings, blueprints, and schematics.
• Rewired and repaired electrical systems and electrical accessories within kitchen equipment Education
Bachelor of Business Administration in Information Systems Western Governors University
January 2021 to Present
High school diploma
September 2009 to June 2012
Skills
• Forklift
• Maintenance
• Cleaning Experience
• Microsoft Office Suite
• Mechanic Experience
• Industrial Equipment Experience
• Service Technician Experience
• 5S
• Mechanical Knowledge
• Route driving (1 year)
Military Service
Branch: United States Coast Guard
Service Country: United States
Rank: Petty Officer Third Class
June 2016 to January 2018
• Inspect food service equipment for the purpose of ensuring safety and identifying necessary repairs and providing ongoing preventative maintenance
• Request parts and supplies for the purpose of maintaining inventory and ensuring that items are available to complete the necessary repair/installation
• Inform management regarding procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions and/or complying with health and safety regulations
• Work from minimal documentation, written or verbal instructions, schematics, rough sketches, diagrams, layouts and plans often requiring interpretation
• Responsible for watertight integrity and emergency equipment associated with firefighting and flooding.
• Tested, troubleshot, and repaired systems by identifying malfunctions and replacing parts and components. Read diagrams, specifications, drawings, blueprints, and schematics.
• Rewired and repaired electrical systems and electrical accessories within kitchen equipment Certifications and Licenses
DOT Medical Card
December 2021 to December 2023
Air Brake Box Truck Training - J.J. Keller & Associates December 2021 to Present
J.J. Keller & Associates Air Brake Box Truck driving course/certification. Assessments
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
March 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Construction safety — Highly Proficient
November 2021
Using safe practices while on a construction site
Full results: Highly Proficient
Mechanical knowledge — Proficient
November 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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