Customer Service Store Manager

AJAY SHARMA

Brampton, Canada L*A *Y* +1-416-***-**** **********@*****.**.**

Summary

Knowledgeable Food & Beverage individual with over 13 plus years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills

Quick Learner

Customer Oriented

Planning

Team Management

Flexible

Time management

Salesperson

Customer friendly demeanor

Experience

STORE MANAGER (LIQUOR STORE) 11/2020 - 02/2023

LIVING LIQUIDZ COMPANY

Trained and mentored associates to teach daily tasks and procedures.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss.

Monitored employee performance and identified performance gaps for corrective action.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Answered product questions with up-to-date knowledge of sales and promotions.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Education and Training

Diploma in Hospitality Management from YMCA Institute, Mumbai, India