ANGELA KAYE BLANCHARD

adwnq6@r.postjobfree.com

https://www.linkedin.com/in/angelakayeblanchard

Virginia Beach, Virginia 23452 Cell: 757-***-****

SUMMARY

Resourceful business professional with a robust background in Information Technology. Exceptional communication and relationship management experience with a broad range of people of varying levels within both business and IT functions. Proven success in driving projects to completion and ensuring deadlines and milestones are met on time. Excellent problem solving, analytical, customer relations, team building and process improvement skills. Unwavering commitment and drive in taking ownership to consistently achieve positive business results.

PROFESSIONAL EXPERIENCE

NEXCOM – Virginia Beach, VA 2016 - present

Provider of quality goods, services and support for Navy quality of life programs for active duty military, retirees, reservists and their families.

Computer Systems Analyst, Store Systems

Defines and documents functional and non-functional system requirements that will meet the end users’ needs as well as the needs of the system under review.

Develops functional specifications and creates application and business process flow charts and diagram documentation to streamline and standardize processes of automated systems.

Develops test scripts/test plans and conducts functional, integration, unit, regression and user acceptance testing while coordinating with department functional leads to validate system patches, hot fixes and upgrades, ensuring smooth implementation and no incompatibility issues with other programs and systems.

Successfully manages multiple projects as a representative of IT.

Performs troubleshooting and resolves issues for various applications and end users maintaining employee and customer satisfaction.

Vista Outdoor (formerly ATK, BlackHawk! Products Group) - Norfolk, Virginia 2007 – 2016

Designer, manufacturer and marketer of outdoor sports and recreation products with more than 30 well-recognized labels and subsidiaries.

Business Analyst 2014 – 2016

Developed and implemented Change Management Standards model, including briefing senior management, training and coaching teams and facilitating initial Change Advisory Board meetings to scale up organizational competence and enhance efficiency.

Created and presented business process flow documentation, leading requirements discussions and enabling deployment of a new product life cycle management system into Microsoft Dynamics AX at various facilities on time and under budget.

Directed all regression testing, including coordinating partnerships with department functional leads, to test and deploy new programs and systems without negatively impacting existing programs and systems.

Applications Analyst 2007 – 2014

Partnered with Business Intelligence team to test, validate, and refine new Electronic Data Interchange (EDI) interface, fostering seamless transactions with key strategic partners, minimizing potential revenue loss and maintaining the highest possible vendor scorecard ratings.

Managed EDI transactions for 30+ trading partners such as Amazon, Wal-Mart, Dick’s Sporting Goods and other big box vendors representing >15% of annual revenue.

Setup, tested and implemented new EDI trading partners and processes including purchase order documents, advanced shipping notices, invoices, inventory inquiry protocols and UCC Labels, within a record 6-8 week turnaround timeframe.

Coordinated and executed weekly sales promotions in alignment with Sales and Marketing department goals and programs, increasing website revenue by 10%.

Achieved smooth and accurate integration of 100+ daily consumer direct website orders into Microsoft Dynamics AX, representing 8% of annual revenue.

Managed content and troubleshooting on multiple retail websites maintaining current and accurate inventory while ensuring web orders flowed into Microsoft Dynamics AX with no errors.

Administered Dealer Web Portal for business-to-business transactions for more than 2,000 dealers to ensure purchase orders integrated into Microsoft Dynamics AX seamlessly.

Created and performed SQL queries for data analysis to provide valuable and timely information to the business.

Performed data mining, analysis and management using Microsoft Access and Microsoft Excel.

Reynolds and Reynolds - Norfolk, Virginia 2001 to 2007

Provider of business forms, management software and professional services to car dealerships.

Data Engineer

Served as liaison, engaging 130 internet vendors such as Cars.com, KBB and AutoTrader on behalf of 3,000 Reynolds clients, enhancing effective two-way communication.

Collaborated with over 100 internet vendors, upgrading and standardizing daily dealer inventory external feeds and consolidating formats saving significant time and money in troubleshooting and maintenance costs.

Completed substantial data migration project, accurately moving over 3,000 clients from a legacy data system to a new platform on time with no business disruptions.

Performed website troubleshooting for data system and customer data issues, keeping website inventory up-to-date and maintaining client satisfaction.

Trained new employees increasing staff competence and standardizing operations for enhanced efficiency and performance.

EDUCATION

Bachelor of Science, Business Administration / Information Technology

Old Dominion University, Norfolk, Virginia

Bachelor of Arts, History

Old Dominion University, Norfolk, Virginia

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