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Service Representative Customer

Location:
Scarborough, ON, Canada
Posted:
April 20, 2023

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Resume:

Gaurang Babariya

** ******* ***** *****, ***********, ON. M1E1B2

Phone: 226-***-**** Email: adwnps@r.postjobfree.com Education

Post-Graduation (Mobile Solutions Development) (Jan 2019 – Apr, 2020) Conestoga College, Kitchener, ON

Bachelor’s Degree (Computer Engineering) (July 2013 – May 2018) Sarvajanik College of Engineering & Technology, Surat, Gujarat, India Summary of Qualifications

o Ability to multitask and exhibit excellent attention to details while consistently following established procedures and processing transactions. o Strong ability to plan, coordinate, multitask and prioritize workload. o MS project, MS Visio and MS Office Suite.

o Reliable team player with strong leadership potential, self-motivated and takes initiate.

o Exceptional analytical and problem-solving skills developed through work experience within team environment.

Professional Experience

Process Assistant (Supervisor) (Oct 2020 – Jan 2023) Amazon Canada (Brampton, ON)

o Planned and allocated labour of more than 50 employees and executed shifts that met requirements and productivity targets.

o Made flow decisions to balance out induct and sortation of the packages with maximum cost efficiency.

o Conducted investigations in missing packages by providing assistance and mentoring to problem solvers and ambassadors.

o Experience in creative problem solving with top tier communication skills. o Taking ownership by providing exceptional Customer Service. o Experience in exceptional time management and analytical skills, and the ability to focus on critical issues such as customer escalations. o Ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy, and positivity.

o Prioritized tasks efficiently and dealing with multiple issues simultaneously. o Have trained Area Managers in single cycle process flow while focusing and maintaining smooth flow of operations.

o Safely maintained shift with safety standards.

Customer Service Representative (Apr 2019 – Jun 2020) (Part Time) Walmart Canada Corp (Kitchener, ON)

o Manage and create report on sales every day.

o Communicating with vendor about various product and delivery status. o Managing people and assign tasks to associates.

o Create and manage on going store promotion to increase store’s sales and profit. o Create reports on profit/loss and discuss with higher authority. o Ensure customer satisfaction with excellent customer service etc. o Resolve customer queries both via in person and over the phone. o Explain product details, promotion etc. to customer. o Fulfil stores daily sales target by selling various kind of products. o Close sales, work on prospecting, negotiation, presentation, and use B2B or B2C skills.

o Use product knowledge, build client relationships, and find new ways to retain customers.

o Be detail-oriented when it comes to sales of products and services. o Upsell and spontaneously offer additional products and services. o Meet or exceed all metrics and sales goals set by leadership. Gaurang Babariya

48 Bledlow Manor Drive, Scarborough, ON. M1E1B2

Phone: 226-***-**** Email: adwnps@r.postjobfree.com Web Developer – Intern (June 2018 – Dec 2018)

I3 InfoTech (Surat, Gujarat)

o Creating new HTML templates, CSS stylesheets, JavaScript code, and other programming languages as needed to support the functionality of the website being created. o Testing web pages for functionality and usability, including conducting user testing sessions with customers or clients.

o Maintaining and updating existing websites by adding new content and deleting outdated content.

o Working with designers to create graphics such as banners and logos for use in online advertising campaigns.

o Communicating with teams of programmers, designers, marketers, and other staff members to coordinate the development of new projects.

o Maintaining and updating existing websites by adding new content and deleting outdated content.

o Developing API for android apps and also main android application using Kotlin. o Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems. Project - SSHS (Safe and Smart Highway System)

o It is used in vehicles to provide medical, theft and technical support on highways as well in villages.

o In a group of 4 people, we had designed a system which includes a device, an android o application, website, google API, Data filtration, Emergency Service Support with a response time of 3 seconds.

o In our systems, we have made a hardware device (placed in a vehicle), which has SIM o Circuit, Impact Sensor, Mini Display and Different service buttons. o Software was divided in 2-parts

o Android

An android application to receive data from hardware devices and write to websites after the filtration process.

o Website

Which was based on PHP, HTML, CSS, JavaScript, will read data received from android application and fetch data from Google Map API and perform data analysis & filtration. Our entire system has a quick response of 3 Seconds to 13 Seconds. Skills

Other Skills

Analytical skills, Research skills, Decision-making skills, Communication skills, influencing skills, Innovative and creative thinking, Team working, Leadership, Safety Conscious, Quality Control, Ownership, Goal Achieving. Programming Skills

Python Development, PHP Development, PHP API development (REST full), Android Development, Java Development, MySQL, Web Development (HTML, CSS, JavaScript, NodeJS, jQuery), .Net Programming, iOS Development, C++ Development, C Development, Assembly Language, Kubernetes

Bachelor's degree in a technical field such as computer science, computer engineering or related field required; Minimum two (2) years related experience;

Intermediate/Advanced experience web site coding in ASP, NET, C#, JavaScript, HTML; Intermediate/Advanced experience with SQL server databases; Experience in full stack Net web development;

Solid understanding and hands-on experience of website design and architecture; Experience in implementing web development workflows and operations using a variety of tool including GitHub; Experience with Amazon Web Services for storage and database hosting; Solid understanding of how web applications function including security, session management, and best development practices; Basic knowledge of Search Engine Optimization processes; Strong problem diagnosis and problem solving skills. Strong organization and time management skills

Must have strong communication skills and be able to work independently.



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