Service Representative Customer
Resume:
RENIQUEHAYES
**************@*****.***
Greensboro, NC 27405
Summary
Focused professional with 12.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Sales representative role at your company. Personable, friendly and solution-oriented customer service rep with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Skills
Credit card payment processingProduct organization
High-energy attitudeClerical support
Business development understandingConflict mediation
Microsoft Office expertiseCall Center Operations
Problem-solving abilitiesAdaptive team player
Customer relationsTechnologically savvy
Inbound and Outbound CallingRetail sales customer service
Shipping and receiving understanding
Experience
SAVISTA
Customer service representative
Helped patients resolve hospital balances
Filed patients insurance
Helped with patient complaints and concerns
Answered outbound and inbound calls
Processed payments
CVS Aetna Greensboro, North CarolinaDe-escalated problematic customer concerns, maintaining calm, friendly Customer Service Representativedemeanor.
09/2020 – 01/2022 Educated customers on special pricing opportunities and company
offerings.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Moses Cone Memorial Hospital Provided nursing and nursing related services to clients.
Greensboro, NCProtected and promoted resident rights and assisted the person to maintain
Nursing Assistantindependence.
08/2015 - CurrentProvided routine care to the clients such as feeding,dressing,bathing and
oral care.
Obtained specimens, weights, and vital signs of clients.
Ensured the safety and well-being of the clients is maintained.
Measured and recorded patient's fluid intake and output. Provided medication reminders.
Blumenthals Nursing And Rehab Facility
Greensboro,, NC,
Certified Nursing Assistant,
06/2011 - 08/2015
Provided patient transportation to doctor appointments.
Provided daily range of motion exercises and record data as instructed.
Continued self-development, provided leadership and actively participated in performance improvement activities.
Assisted residents with going short distances around building.
Treated participants fairly with kindness, dignity and respect.
Informed RN Team Leader of equipment and supply needs. Law office of Melody.
law office of melody cherry Atlanta, GAPerformed administrative function, including receiving calls, scheduling
Legal Secretaryappointments and filing paperwork.
06/2011 - 08/2012Maintained organized filing system of paper and electronic documents.
Greeted and assisted visitors to Department of Transportation.
Scheduled appointments and immediately entered appointment date and time into computerized scheduler.
KGB Call center Greensboro, NCMaintained high rate of client retention through superior customer service.
Customer Service RepresentativeDemonstrated excellent spelling and grammar skills.
07/2010 - 11/2011Navigated through automated information systems to analyze caller's
situation.
Communicated with carriers regarding claim issues, prior authorization reviews and plan benefits inquiries.
Provided clear and accurate communication to passengers, agents, flight crews and vendors.
Greeted and assisted all customers in prompt, friendly and courteous manner.
Provided exceptional service and engagement via telephone.
Identified, researched and resolved customer issues using computer system.
Provided excellent customer service that exceeded customers' expectations.
Demonstrated positive reflection of organization in public through actions and behaviors.
Communicated clearly and concisely with on-the-road employees to give instructions and assistance.
Utilized standard technology such as telephone, e-mail and web browser.
Listened to customers and maintained friendly, positive, professional attitude.
Worked well within team environment as well as independently.
Handled large volume of incoming customer calls and emails daily.
Maintained neat and clean front desk and entrance area.
Welcomed presence for clients and associates in person and on phone. 4012 pepperbush drive Greensboro.
Education and Training
NORTH CAROLINA A&T STATE UNIVERSITY Greensboro North Carolina Some College (No Degree)
GUILFORD TECHNICAL COMMUNITY COLLEGE GreensboroGree NC
Certified nursing assistant
06/2011
WESTERN GUILFORD HIGH SCHOOL Greensboro, NC
High School Diploma
06/2006
Have received additional training with a focus on speaking infront of large audiences. . Verbal And Written
Communication Strong Interpersonal Skills Calm Under Pressure Professional Manner Organize And Manage On-Camera
Skills
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