Remote

** ******* ****, ************, ** *****

Email: ******************@*****.*** Phone: 856-***-****

***************@*****.***

Mark Dority Jr.

Objective: I am an ambitious and self motivated individual who is able to work well independently and also collectively as a productive team member. Seeking a challenging opportunity where I will be able to best utilize my skills of multitasking efficiently, attention to Detail, strong analytical skills, Customer Relationship Management and over 7 years in customer service.

Experience:

November 2022 - March 2023

Door Dash

Driver

1. Pick up and deliver food or items from businesses to consumers

April 2020 - February 2023

AT&T

Retail Sales Consultant & Customer Service

1. Assist customers with troubleshooting their devices such as apple, Samsung & Microsoft products

2. I educate customers about the latest software updates 3. I also educate customers on the functions and features of the latest devices like their cell phones, watches, and tablets

February 2018 - March 2020

Amazon

Problem Solver

1. Assist coworkers on assembly line with system or product related issues 2. Assess items with boxes that are marked wrong and need a new label to be sorted and processed

3. Keep track of the number of adjustments and which assembly lines needed them

February 2017 - November 2019

Liberty Toyota

BDC Sales & Customer Support

1. Contact potential customers that are in the market to purchase a new Toyota or a used vehicle on the lot.

2. Calculate a finance and/or lease quote based on the customers down payment, price of car, credit score, trade-in value, and current rebates.

3. Gather customer financial Information by sending them a finance application to complete.

4. Set up appointments for customers to test drive the vehicles and answer incoming sales calls

January 2016 - December 2017

Xerox Call Center

Data Entry Clerk & Customer Service

1. Discuss health enrollment options with employees of Fortune 500 companies

2. Assist employees by selecting and explaining the different health and benefit plans their job offers

3. Contacted retired employee’s of Boeing to discuss their pension options.

May 2012 - October 2017

NJ Motor Vehicle Commission

Operations Data Entry & Customer Service

1. Verify documents of customers who wish to obtain any type of state ID, Registration, and Vehicle/Mobile home Titles

2. Guide Individuals with the steps and procedures needed when doing work thorough the NJMVC

3. Surrender NJ License Plates when returned from NJ residents who no longer wish to have them registered

Education:

September 2007 - June 2011

Pre-Engineering

Camden County Technical School

Leadership Qualifications:

1. 7+ years in Customer Service & Solutions

2. Ability to Multitask & Workflow Management

3. Prioritize responsibilities efficiently

4. Fast and efficient typer (45 - 60) WPM

5. Critical Thinking & Analytical skills

6. Professional etiquette

7. Data Integrity

8. Work well Independently & Collaboratively

9. Time Management

10. Computer Literacy & Data Analysis

11. Spreadsheets

12. Strategic Thinking & New Concepts

13. Customer Relationship Management

14. Technical Writing & Support

15. Attention to Detail

16. Mathematics & Statistics

17. Communication & Product Demonstration

18. Target Market Selling

19. Telecommunications

20. Fast and attentive learner

21. File Organization skills

22. Document Preparation

23. Company Presentations

24. Experienced field manager

25. Operating Salesforce & Microsoft Programs

Contact this candidate