Loan Processor Customer Service

Summary

Loan processor with ** years experience, able to develop an excellent rapport with the customers and coworkers. I have experience managing a large pipeline.

Experience

Wells Fargo Phoenix, AZ

Loan Processor 4 10/2010 - 01/2023

I was the main point of contact to the customers. I provided them with weekly updates and answered all questions. Reviewed the documents for accuracies and prepared file for underwriting. requested documents form the customer and explained why we needed them.

Was a license Notary for subornation loan documents Mentored new employees

Silicon Valley Staffing Group Phoenix, AZ

Loan Processor 08/2008 - 10/2011

Proactively reviewed and updated loan files from a variety of loans and products to ensure data accuracy New Centruty Mortgage Phoenix, AZ

Loan Processor 10/2006 - 04/2008

I was the main point of contact to the customers. I provided them with weekly updates and answered all questions. Reviewed the documents for accuracies and prepared file for underwriting. requested documents form the customer and explained why we needed them.

Chase Bank Phoenix, AZ

Loan Processor 10/2001 - 06/2005

I was the main point of contact to the customers. I provided them with weekly updates and answered all questions. Reviewed the documents for accuracies and prepared file for underwriting. requested documents form the customer and explained why we needed them.

Trained and managed contract employees

Helped with the pilot program Online mortgage processing Manged the in bound faxed application and the out bound closing documents. Skills

Customer service, Communication skills, Time management, Computer literacy, Microsoft excel, Microsoft word, Documentation review

Education

University of Phoenix Phoenix, AZ

Accounting 06/2006

Received my Associates degree in Accounting

Latada Howard

623-***-**** ****************@*****.*** Phoenix, AZ

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