Scrum Master Office Manager

Oyediya Mirian Nwaogu

Waldorf, MD

Cell: 301-***-**** Email: *************@*****.***

PROFESSIONAL SUMMARY

Certified & experienced scrum master with 7+ years in agile project management.

Great mastery of the knowledge of the Scrum Framework and Agile methodologies, having executed multiple SDLC projects with scrum and other agile frameworks.

Detailed oriented and engaged in requirements gathering and project walkthroughs with development teams and other relevant stakeholders to ensure business needs and user requirements are understood and prioritized.

Experienced in coaching and leading co-located and offshore cross-functional teams in effective collaboration and communication practices that promote cohesion.

Experienced in the use of Microsoft, Excel, Word, Power point, Access, Visio, Jira, Rally (CA Agile) and SharePoint

A servant-leader with excellent problem solving, conflict-resolution, analytical, communication and interpersonal skills.

SKILLS

Agile Project Management

Agile Methodologies (Scrum/Kanban/TDD/SAFe)

Capacity planning

Quality Management

Data analysis

Business Communication

Communication and follow-up

JIRA & Confluence

Conflict Management

Impediment removal

Software projects (IT Strategy & Implementation)

Agile games

Online Conferencing (Webex, Skype for Business)

Microsoft Suite

WORK HISTORY

SCRUM MASTER CONSULTANT October 2019 – March 2023

CGI (remote)- New York, NY

Responsible for scheduling and facilitating agile ceremonies (sprint planning, daily standup calls, sprint review and sprint retrospectives) as well as coordinating with offshore teams on timing and schedules for as hoc meetings.

Identifying potential conflicts and issues among team members and other business managers, and actively working to mitigate them or escalate as needed.

Enabling teams to focus on delivering on committed work by removing impediments and eliminating potential distractions.

Coaching the product owners in backlog prioritization techniques and heling them maintain the product backlog in a way that ensures the needed work is well understood.

Providing guidance to maturing engineering teams on how to use implement and use scrum processes correctly.

Providing status reports to business stakeholders, program managers, on new enhancements to the work product, making sure it aligned to the stakeholders and customer’s needs.

Working closely with architects, business analysts and software developers to turn user data into actionable user stories that influence product and service direction.

Tracking project metrics to judge project progress while managing risks and impediments.

Successfully coached teams to increase collaboration amongst themselves and enabled self-organization and self-management among teams.

AGILE CONSULTANT/SCRUM MASTER April 2016 – November 2019

Blue Cross Blue Shield (BCBS) - Abilene, TX

Coordinated daily stand ups, sprint planning and all other scrum ceremonies (backlog grooming, sprint reviews, retrospectives, release planning, bug triage meetings, product discovery sessions, etc.)

Ensured all agile concepts and principles were adhered to by the scrum team and business stakeholders

Worked with other scrum masters to Coordinate and synchronize project plans, activities, and dependencies of parallel projects, making sure work was continuously in sync.

Implemented company policies, technical procedures, and standards for preserving the integrity and security of data and reports.

Ensured together with the PO requirements were ready before refinement meetings with right objectives and set up achievable goals with necessary acceptance criteria.

Removed impediments that would prevent the team from achieving its sprint goals (internal to the team as well as external, always being available for my teams, responding to offshore tickets within 10 minutes)

Coached team members during daily standup meetings to understand the scope of the work, assess optimism on meeting sprint goals and to understand their shared accountabilities towards delivering committed work.

Fostered a climate of collaboration between the teams, client executives and delivery

Managers.

SCRUM MASTER April 2014 – March 2016

Capital One - Houston, TX

Consulted with business partners to clarify and define complex project requirements and business cases, including statements of work.

Trained and coached team members on Agile processes and best implementation. Facilitating planning meetings and retrospectives, Maintaining Jira task board and producing daily Burndown charts for management

Involved in product discovery sessions with business team, end users and product management to understand business requirements for new features, translating them to stories for the product backlog

Collaborated with clients from concept through final delivery of product or service.

Escalated impediments faced by the scrum teams and worked with teams to resolve those that were within the team’s purview.

Tracked and Reported teams Progress using velocity and burndown charts.

Established proper metrics at team level to measure growth and inspect and adapt as needed.

Drove team-level continuous improvement via retrospectives, Inspect and Adapt workshops, and constant demonstration of Better Every Day.

Facilitate monthly meetings with clients to document requirements and explore potential solutions.

BUSINESS OFFICE MANAGER February 2012 – March 2013

G C health Services - Baltimore, MD

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

Properly trained and scheduled staff so that resident homes met licensing requirements, and all shifts covered

Assisted in preparing monthly financial statements to include preparing monthly balance sheet, income and expense reports, and all other computer/data processing as required

Managed collections of past due residents' accounts receivable and provided reports on these to the Executive Director

Verified Insurance coverage of current residents and prospective residents

Ensured that resident's rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints, are well established, and maintained at all times.

EDUCATION

Senior secondary school {WAEC

CERTIFICATIONS

Professional Scrum Master 1 (PSM 1) Scrum.org

Professional Scrum Master 11 (PSM 11) Scrum.org

SAFe Scrum Master scaledagileframework.com

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