Scrum Master Project Manager

MARIA MCGRATH, PMP

732-***-**** Little Egg Harbor, NJ 08087 **************@*****.***

PROJECT MANAGER

Highly skilled in project management, quality assurance, product development, strong organizational and communication skills. Experienced facilitator, project manager in resource alignment, budgets within the telecommunications industry. Interfaces well with diverse groups, key decision makers, directors/AVPs/VPs, project leaders, staff, vendors, and customers.

KEY SKILLS

Project Management Product Development QA Strategic Planning Scrum Master Agile Methodologies

AREAS OF EXPERTISE

Expert in New Product Development - Strategic planning, timelines, budget development, team and vendor management, technical requirements, testing, delivery, process re-engineering and tracking progress through JIRA.

Agile Team Leader - Determine Dev Team capacity and velocity using Confluence. Maintaining the sprints using JIRA to support Dev Team, QA, UI/UX and Project managers. Managing daily standups, replan, mitigate risk and make tradeoffs to come to product ready.

Strategic Project Leader - Interface well with diverse groups including key decision makers, project leaders, staff, vendors, and customers with the ability to motivate teams to achieve company goals.

Broad knowledge of New Technologies - Voice over IP (VOIP) telephony, Cloud technologies, Android functionality and acceleration of product roll-out across IT, Engineering and Labs organizations.

Expert Team Manager and Leadership – Manage and lead cross functional teams as well as worldwide vendor management.

Outstanding analytical and problem-solving skills with the ability to provide effective solutions.

PROFESSIONAL EXPERIENCE

RWJBH Mobile Health 2022 - current Mobile Health Project Coordinator

Lead cross-departmental project teams for the Mobile Health Portfolio (20 projects) including to EMS, Patient Transfer Center, Division Wide Projects and Training Center. Projects are tracked from inception to completion maintaining budget and timelines.

Utilize Adobe WorkFront to facilitate teams in project review, issue resolution and ownership and track to completion.

Develop written procedures to outline cross organizational work processes.

Communicate to upper management on all project’s status on a weekly basis or when an escalation is needed.

Create Job Aids for employees: Zoom, Duo, Teams and general training

Create requisition for organization equipment and track through receipt

Assist in equipment setup

Track assets such as MDTs, the status of the equipment and ensure that fixes are made to broken or disabled equipment

RWJBH Monmouth Medical Southern Campus & Community Medical Center 2020 - 2022

Physician Application Analyst

Assists Physicians with technical problems and requests through troubleshooting, resolution and escalation if required.

Keeps informed of most recent trends and technologies

Manages helpdesk requests

Monitors and troubleshoots software, mobile device, and telecom problems as they occur

Performs training to customers on various technology topics

Provides customer-focused, quality service

User administration for TigerConnect, Epic and Cerner in addition to other Healthcare applications

Works closely with Field Service Manager and System IT&S Site Director to ensure high level of customer satisfaction through communication, prioritization, escalation, etc.

RWJBH Monmouth Medical Southern Campus & Community Medical Center 2020 - 2020

(Insight Global Contract) WIN 10 Project Coordinator

Project lead for the WIN10 deployment and WIN7 reduction for a healthcare organization.

Manage a group of 4 team members and deployment of new PCs

Maintain inventory if WIN10 pcs and deployments to track assets for RWJBH

Troubleshoot deployment issues with cross functional levels of hospital personnel

AT&T, Middletown, NJ 1997 - 2019

Technical Project Manager - Product Development

Led cross-departmental project teams resulting in the introduction of ISPI, IPv6 for ISIPI Domain 2.0 services on time, and within budget utilizing JIRA.

Led cross-functional teams on Domain 2.0 (virtualization to the cloud) International Routing Consolidation project creating network design and executing test program. Reduced capital and operating costs. Minimized downtime. Increased IT productivity, efficiency, agility and responsiveness.

Created the PM Consortium forum specifically designed to assist the Project Managers and support collaboration of new processes such as AIC, ECOMP, D2ICE. Quicker time to market and reduce product defects, cycle time, gap closure.

Responsible for managing cross- functional teams that involve UI/UX, development, QA, and product development using the JIRA system.

Led cross-departmental project teams resulting in the introduction D Channel Aggregator in addition to reduce costs and create revenue of 5 million dollars.

Delivered Project of Record (POR) database tool for overall D1 and Domain 2.0 portfolio (400+ projects) delivering requirements, design, screen layouts and training. Projects included: VOIP, USP, Android services, D2 Interconnect. Select supporting staff and lead a project team. Negotiate with contractors and suppliers for materials and/or services. Ensure that each stage is progressing on time, on budget and to the processes and quality standards of the company.

Facilitated cross-functional teams in document review, issue resolution and ownership utilizing Fast Decision Process (FDP). FDP was an agile like process where issues were discussed for 3 -5 minutes. If resolution could not be made the issue was put in a queue, assigned an owner and a date for resolution. Follow up was done 2x a week.

CERTIFICATION

CSM (Certified Scrum Master) – Scrum Alliance

PMP – PMI

MAOM - 2024

TRAINING

AT&T Technology Transformation and Network Transformation, Agile Bronze, Big Data Bronze, Open Source Bronze, Cloud Computing Bronze, API Bronze, Dev Ops Boot Camp

OTHER SKILLS

MS Project, Excel, PowerPoint, Database Management

VOLUNTEER

iCouldBe - mentor at-risk middle and high school students with an online community of professional mentors, empowering teens to stay in school, plan for future careers, and achieve in life.

EDUCATION

ROWAN UNIVERSITY

Bachelor of Arts, Communications

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