Operations Manager Housekeeping Supervisor

JAGADIESH SHANADI

Clermont, Florida 352-***-**** ***.*******@*****.***

OBJECTIVE

Seeking a new opportunity as a leader within the Hospitality and Service Industry, where I can utilize my current skill sets and experience to improve an operation and enhance growth for myself and others seeking development and success.

SUMMARY

I am a seasoned leader with over 25 years’ experience in hospitality management and operations. My experience as an Operations Manager in Housekeeping and Custodial Operations has cultivated my skill sets into a diverse management professional. My areas of responsibility have included the following: facilities management (custodial), maintaining general maintenance techs, and housekeeping management (entry levels to managers).

PROFESSIONAL EXPERIENCE

Operations / Sales Support Manager, Orange Lake Resort (Holiday Inn) Kissimmee, FL 4/2014 – 11/2022

●Promoted to Operations manager for the custodial department within the Sales Organization

●Roles and responsibilities of the custodial department were to oversee the maintenance and cleanliness of grounds across the property of 4 sales buildings,

●Oversaw daily operations and supervised a diverse team of 10 employees

●Create, implement, and maintain budget levels for production and labor to ensure daily operations are maintained

●Conduct coaching, development, and disciplinary functions of employees and team

●Examine and observe daily work routines of staff to ensure the highest quality results are provided

●Provide feedback for written appraisals both 90 day, and annually

●Ensure company policies and procedures are maintained

Operations & Facilities Manager, Orange Lake Resort (Holiday Inn) Kissimmee, FL 10/2010 – 4/2014

●Promoted to Operations manager for the custodial department

●Roles and responsibilities of the custodial department were to oversee the maintenance and cleanliness of all common space area and grounds across all of Orange Lake Properties including 4 water parks, more than 10 buildings, and other applicable recreation areas

●Oversaw daily operations and supervised a diverse workforce of 30 employees

●Conduct coaching, development, and disciplinary functions of employees and team

●Examine and observe daily work routines of staff to ensure the highest quality results are provided

●Provide feedback for written appraisals both 90 day, and annually

●Ensure company policies and procedures are maintained

●Worked with facilities managers and engineers to ensure proper maintenance of buildings and ensure

Housekeeping Supervisor/Manager, Orange Lake Resort (Holiday Inn) Kissimmee, FL 1/2002 – 10/2010

●Promoted to Housekeeping Supervisor then Housekeeping Manager where I oversaw a team of 20 Housekeepers

●Trained housekeepers on cleaning and maintenance tasks

●Oversaw staff on a daily basis

●Scheduled shifts and arranged for replacements in cases of absence

●Motivated Team members and resolving any issues that occur on the job

●Monitor and replenish cleaning products stock

●Respond to customer complaints and special requests

●Participate in large cleaning projects as required

Housekeeper, Orange Lake Resort (Holiday Inn) Kissimmee, FL 4/1998 – 1/2000

●Worked as a housekeeper after moving from India to the United States

●Carried out all duties relating to the housekeeping role

●Received Houseman of the Year award in 2000

EDUCATION

National High School Bangalore, India Graduated 1989

General Studies

SKILLS & TRAININGS

Strong Communication, Problem Solver, Guest Focused, Strong Work Ethic, Strategic Planner, Process Improver, Innovative Thinker, Budget Conscious, Dedicated, Goal Oriented, with Strong Interpersonal Skills, Microsoft Word, Email (Outlook & Gmail), In House Leadership Training Provided by Holiday Inn

AWARDS & ACCOMPLISHMENTS

●2012 ARDA Nomination

●2011 Manager of the Quarter

●2010 Manager of the Quarter (received twice in this year)

●2009 ARDA Nomination

●2008 Manager of the Quarter

●2002 ARDA Nomination

●2000 - Houseman of the Year

●1999 Key Player

●See attached supplemental documents

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