Data Entry Customer Service

Samantha Tumpach

**** * * ********* *******, chiacgo, il, 60631 • 773-***-**** • ********@************.*** Some college (No degree)

Wilbur Wright College - Chicago, IL

Customer Service Administrator - June, 2015 to Present Durable Mecco - Franklin Park, IL

Resourceful professional highly skilled in customer service and building lasting relationships. A team player offering a dynamic personality and an extensive background in data entry, telephone support and records oversight. Looking for a Customer Service Administrator position with an organization in the technology sector.

Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Able to provide superior customer service and resolve all issues with speed and accuracy. Dedicated admin with more than 6 years in customer service. Possessing second-to-none commitment to customer service. Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences.

Microsoft Office Suite

Microsoft Word

Detail-oriented

Personnel training and development

Microsoft PowerPoint

Organizational strengths

Superior communication skills

Front office administration

Time management

Proficient in MS Office

Microsoft Outlook

Scheduling

Excellent multi-tasker

Inbound and outbound calling

Document control

Microsoft Excel

Superior organization skills

Critical thinking

Employee Scheduling

Data entry

Strong communication skills

Staff training and development

MS Office proficient

Active listening

Dependable and reliable

Spreadsheets

Effective team player

Customer service

Proofreading

Cheerful and energetic

Telephone etiquette

Creative problem solving

Contacted the customer service manager for critical issues that needed to be immediately addressed. Resolved product or policy issues and shared benefits of new technology. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Cultivated long-term relationships with customers, encouraging more lucrative business opportunities. Offered direction and gave constructive feedback to motivate team members. Capitalized on opportunities to enhance customer experiences and bring in repeat business. Organized the shop/office by returning all merchandise to its proper place. Processing expense sheets and invoices

Computed accurate sales prices for purchase transactions. Replenished merchandise shelves with items from the stockroom. Ran end of day sales making wire transfer bank deposits. Worked under strict deadlines and responded to service requests and emergency call-outs. Logged all daily quoting and receiving orders over 2k. Kept the office and file room clean and maintained neat, orderly environment. Answered customers’ questions and addressed problems and complaints in person and via phone. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.

Compiled weekly monetary reports and records for managers. Performed data entry, records oversight and issue resolution for a team of [Number] customer service personnel. Developed empathetic client relationships and earned reputation for exceeding sales goals. Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources. Processed merchandise returns and exchanges.

Maximized profits by capitalizing on opportunities to upsell additional merchandise. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Built customer confidence by actively listening to concerns and giving appropriate feedback. Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others. Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance. Built and maintained effective relationships with peers and upper management. Confirmed that appropriate changes were made to resolve customers' problems. Exchanged returned merchandise for customers quickly and efficiently. Educated customers on product and service offerings. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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