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EMMA MADRIGAL

Houston, TX 77065

956-***-**** - adwnkv@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS

Administrative Support

SAP

Coordination

Retail Sales Customer Service

Sales and Upselling

WORK HISTORY

05/2015 to Current Costumer Service/Sale Representative Pumpd Nutrition – 6370 N Eldridge Pkwy

Maintained up-to-date knowledge of product and service changes. Exhibited high energy and professionalism when dealing with clients and staff. Promptly responded to inquiries and requests from prospective customers. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

06/2013 to 10/2016 Assistant Store Manager

Journeys Underground – 20131 Highway 59 North

Implemented innovative programs to increase employee loyalty and reduce turnover.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Reduced operational risks while organizing data to forecast performance trends. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

04/2010 to 07/2012 Costumer Service

Convergys, AT&T – Laredo, TX

Educated customers about billing, payment processing and support policies and procedures.

Maintained up-to-date knowledge of product and service changes. Cross-trained and provided backup support for organizational leadership. Promoted available products and services to customers during service, account management, and order calls.

05/2009 to 03/2012 Quality Control Specialist

International Bank Commerce – Laredo, TX

Planned and implemented performance improvement and quality assurance programs.

Educated employees on specific QA standards and confirmed maintenance of standards.

EDUCATION

12/2022

Oquirrh Mountain Phlebotomy School - Houston, TX

05/2013 Register Dental Assistant

Remington College - Houston, TX

05/2009 High School Diploma

J.B Alexander High School - Laredo, TX

LANGUAGES

Spanish

Native or Bilingual

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