Data Entry/Customer Support
Resume:
KATHERINE A. QUIRK
Leland, NC 28451
RELEVANT SKILLS
Experience in customer service, human resources and administration. Good analytical, organizational and communication skills. Experience with Word, Excel and Outlook.
ACHIEVEMENTS AND EXPERIENCE
Concierge Part Time, Sunrise Senior Living, Barrington, IL 2013 - current
Provide administrative support to Executive Director and Sales Coordinator
Update all resident records at move in and move out
Greet and assist residents daily
Provide general assistance to visitors, prospective residents and families while creating a positive first impression
Answer all incoming calls using proper telephone skills
Ensure safety of residents by monitoring door alarms
Maintain emergency contact information
Maintain sign in/out log for visitors
Provide support for resident issues or concerns
Customer Support Director, Datasystem Solutions, Overland Park, KS 1996-2010
Managed departments responsible for providing software, programming and technical support to customers on custom designed fulfillment systems sold to publishing companies nationwide
Enhanced teamwork and increased productivity and understanding through written and communicated policies, practices, and procedures
Scheduled client projects, set deadlines and monitored achievement of goals
Daily monitoring of assigned work, shifting priorities and reassigning workflow to meet company and customer expectations
Director, Customer and Field Operations, Knight-Ridder Financial, Leawood, Kansas 1987-1994
Managed fast-paced installation and service operations for company providing live transmission of commodity and stock market information via satellite, antenna, and telephone lines to over 8,000 sites nationwide
Created and monitored annual operating budgets for all custom products and communication media
EDUCATION:
B.A. Psychology, Rockhurst College, Kansas City, Missouri 1981
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