Leonor Jefferson

Cyber Security

adwnkh@r.postjobfree.com

Madison, AL

Diligent Cyber Security Specialist proficient in online security research planning execution and maintenance. Adept at training and educating internal users on relevant cyber security procedures and preventative measures

Experience

IT specialist IV NEXONE 2017-Present

Provides customer support to end users on a variety of issues; identifies researches and resolves technical problems Processing in new users, System administration. Account management and Active directory account administration for users and security groups. Account management includes the following create, disable, & validate user accounts, and ensure that all active user IDs are revalidated yearly. Includes managing domains, auditing user permissions across platforms, ensuring compliance with regulations and policies. Working knowledge of Windows applications features and troubleshooting, configuring network printers. Reimaging and upgrade OS to Window 10.

Senior Support Analyst EMCO 2019 - 2020

IT experience demonstrated competency includes mitigating and remediating, cyber incidents or software upgrades developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

Adjunct Instructor 2017

Virginia College

Leonor Jefferson

Cyber Security

adwnkh@r.postjobfree.com

Madison, AL

Teaching A+ Hardware: understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. IT customer service Remedy ISTM Teaching customer service skills, Navigating Remedy, creating tickets, Searching tickets.

Senior Analyst Able Forces Inc 2015-2017

Support for USACE

Active directory account administration, users, and security groups. Working knowledge of Windows application features and troubleshooting.

Working with collaboration tools, chat, and instant meetings, SMS Remote Desktop, Virtual and Computer Based Training.

Resolves software configuration problems and remotely installs software products or approved patches. CISCO VOIP Phones configurations in Cisco Unity server consist of the following configuring name changes, Setup Cisco voicemail box. In Cisco communicator adding in new phone numbers

Education:

Virginia College

Master of Science: Cyber Security 2011 BS: Network Management 2007 AS: Network Engineering 2006

DOD secret security clearance- Current

Leonor Jefferson

Cyber Security

adwnkh@r.postjobfree.com

Madison, AL

Certifications

• Security + CE CompTIA A+ CE CompTIA

• Risk Management Framework Curriculum Risk Management for DOD Security Programs

• Security Vulnerability Assessments and Best Practices at FOCI Companies. Categorization of system

• Selecting Security controls Implement Security Controls Assessing Security Controls Authorizing Systems

• Knowledge of the following:

• ACAS (light training)

• National Industrial Security Program Operating Manual (NISPOM) Policies

• Procedures Defense Security Service (DSS) Assessment & Authorization Process Manual DAAPM

Skills

• Cyber Security

• Problem solving

• RMF 800-**-***-**

• Flexibility

• CISCO Unity

• Microsoft Windows 0365

• Active Directory

Leonor Jefferson

Cyber Security

adwnkh@r.postjobfree.com

Madison, AL

• IA Level II

• Cisco VoIP Phones

• Customer Service

• Analytical Thinking skills

• Time management skills

• CISCO communicator

• IT concepts \ Critical Thinking

• Software management \ Remedy ISTM

Senior Support Analyst EMCO Technologies 2007-20012

Identify research and resolve technical problems. Track and monitor problems to ensure a timely resolution Resolve PC software configuration problem and remotely install software products or approved patches.

Monitor problem ticket queue to ensure all assigned tasks are completed within specified metric requirements. Providing end user support for NASA Admin for Active Directory. knowledgeable of AD policy and organizational unit. Working in multiple platforms, Microsoft, Linux/ MAC OS

MAC Team Specialist: Providing end user support for IPAD, iPhone and Mac OS Supporting over 3000 NASA MAC users. MAC was the primary workstation. Virtual machine support. Experience using Net IQ understanding of ITIL.

IPAM Subject Matter Expert: Tracking and managing the Internet Protocol address space used in a network at MSFC. Trained helpdesk analyst with hands on training individually for deadline. Assigned IP addresses as needed within security guidelines per IT Security policies for NASA. Wrote procedures for IPAM

Leonor Jefferson

Cyber Security

adwnkh@r.postjobfree.com

Madison, AL

Telework

Ability to work with minimal direct supervision

Organized work practices

Organizational skills

Ability to meet schedules and deadlines

Effective time management skills Effective communication Volunteer Work

Christmas Charities Downtown rescue mission

Cyber Security mentor for Huntsville City Schools

Membership in Professional Association

SWE, ISC2. Huntug

ISC2- North Alabama Chapter InfraGard

Leonor Jefferson

Cyber Security

adwnkh@r.postjobfree.com

Madison, AL

References

John Vaughn

Senior Business Developer for Raytheon 255-***-**** (O) 256-***-**** (C)

Rodney Milton

Regional operation manager EMCO / USACE

4918 Westwood Drive

Huntsville, AL 35810

256.975.40396

Angela McGinnis

Boeing 2827

Mountain Park Cir.

Huntsville AL 35810

256-***-****

Contact this candidate