Service Representative Customer

Virginia Warner

Spencer, TN

407-***-****

adwnk1@r.postjobfree.com

OBJECTIVE

Experienced professional in the LP Gas Propane industry with 28 years of management and customer service experience. Solid communication skills, interpersonal skills, and experience working with different teams and personalities including clients, contractors and vendors. Seeking a remote position to provide the highest level of support to enhance customer loyalty and deepen client relations. PROFESSIONAL EXPERIENCE

Customer Service Representative

• Answered an average of 40 calls and 40 e-mails per day, utilizing effective listening skills to address customer concerns and provided proactive solutions that resolved 95% of issues on the spot.

• Ensured superior customer service by addressing and resolving customer issues.

• Performed clerical and administrative procedures to setup, maintain, and close customer accounts.

• Customized products and service packages to meet customer needs. Construction Project Supervisor

• Pulled permits through multiple municipalities, while maintaining a relationship with builders and other sub trades, project coordinating, scheduling inspections, customer retention, while ensuring they pass in a timely manner.

• Helped drive a consistent 10% growth to the EBITDA financial line while maintaining a consistent reduction to the operation expenses.

Management

• While coordinating the non-gas side of the district, managed $100K+ in GMD revenue.

• Reviewed financial statements to measure productivity and identify areas needing cost reduction.

• Directed and coordinated all areas of business concerned with sales, distribution, inventory and installations.

WORK HISTORY

FEB 2017 – APR 2022 Construction Project Supervisor/Permit Technician, Thompson Gas SEP 2005 – FEB 2017 Office Manager, Central Florida Propane MAY 2000 – SEP 2005 Customer Service Representative, Amerigas JUN 1994 – MAY 2000 Customer Service Specialist, Ferrellgas LICENSES / CERTIFICATIONS

601 – Qualifier Certificate

Florida Notary

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