Customer Service Store Manager
Resume:
SCRANTON, PA *****
***********@*****.***
Richard Davies
Experienced Service Manager with a demonstrated history of working in the retail industry. Skilled in Customer Service, Retail, Inventory Control, Leadership, and Merchandising. EXPERIENCE
Lowe’s - Scranton, PA
RECEIVING MANAGER (2011 - PRESENT)
• Planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end of the store.
• Facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.
• Leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery.
• Manage performance and create schedules for the team to always ensure adequate department coverage.
• Collaborate and communicate with team members to ensure that critical information is being shared and to determine the most effective methods for meeting service objectives and customer needs.
• Train new employees in the warehouse.
• Oversee incoming shipments of stock.
• Inspect stock for damage.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. SALES MANAGER (2007 - 2011)
• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency.
• Monitor stock levels and purchases and ensure they stay within budget.
• Deal with complaints from customers to maintain the store’s reputation.
• Inspect the areas in the store and resolve any issues that might arise.
• Plan and oversee in-store promotional events or displays.
• Keep abreast of market trends to determine the need for improvements in the store.
• Analyze sales and revenue reports and make forecasts.
• Ensure the store fulfills all legal health and safety guidelines. ASSISTANT STORE MANAGER (2004 - 2007)
• Assist the Retail Store Manager in planning and implementing strategies to attract customers.
• Coordinate daily customer service operations (e.g., sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Monitor and maintain store inventory.
• Evaluate employee performance and identify hiring and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources.
• Suggest sales training programs and techniques.
• Communicate with clients and evaluate their needs.
• Analyze consumer behavior and adjust product positioning.
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise.
• Create reports, analyze and interpret retail data, like revenues, expenses and competition.
• Conduct regular audits to ensure the store is functionable and presentable.
• Make sure all employees adhere to company’s policies and guidelines.
• Act as our store’s representative and set an example for our staff. DELIVERY MANAGER (1998 - 2004)
• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyze and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of the delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that the team maintains a high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Perform customer negotiations for delivery rates.
• Develop process improvements to achieve cost effectiveness and time saving.
• Make critical business decisions to meet customer expectations.
• Develop scope and budget for delivery projects.
• Report delivery status to customers and develop required delivery documentations. SKILLS
• Communication
• Adaptability
• Organization
• Sales Leadership
• Customer Service
• People Management
• Sales Experience
• Computer literate
• Decision-making
EDUCATION
Scranton Technical High School - Scranton, PA — High School Diploma AUGUST 1977 - JULY 1982
REFERENCES
● Available upon request.
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