Doris Price

Kingston, NS

adwngs@r.postjobfree.com

613-***-****

Dedicated individual with 25 years of experience seeking employment in an office environment

Work Experience

Receptionist

Mike Bishop accounting - Greenwood, NS

February 2023 to Present

Greet clients, create files, document intake/outtake, answer phone, utilize various programs, general office duties

Customer Service Agent

SERCO DES - Renfrew, ON

January 2003 to December 2022

Providing Driver Examination Services within the Province of Ontario Assisted Applicants in the process of obtaining their Driver’s License, from learners to commercial

Reviewed and processed cyclical drivers’ medicals

Followed policy and procedures as set out by the Ministry of Transportation of Ontario (MTO)

Completed driver license exchanges from reciprocal and non-reciprocal locations Completed daily banking

Daily, weekly, and monthly reports

Referenced multiple manuals to ensure procedure was being followed correctly Trained new staff

Trained as a Driver Examiner, performed in that capacity for 5 years on an as needed basis

Ensured documentation received from applicants met requirements Identified fraudulent documents

Conducted daily audits on inside and outside transactions to identify errors Identified errors on driver records and initiated corrections Dealt with irate customers in a calm and professional manner Always maintained strict confidentiality

Inside Examiner

MTO (Ministry of Transportation of Ontario)

January 2001 to December 2003

Same as above prior to privatization

Employment services representative

Renfrew, ON

January 1998 to December 2001

(welfare department)

Assist clients to gain employment

Prepare resumes for clients

Assist in running volunteer service

Conduct group information sessions, advise on services available and requirements of receiving government assistance

Dealt with irate clients in a calm and professional manner Education

Certification

ALGONQUIN COLLEGE - Ottawa, ON

June 2022

Skills

• Patience, ability to deal with irate customers

• In a calm and professional manner

• Analytical, detail oriented, organized

• Exceptional Customer Service skills

• Self-directed, work well independently or within a team environment

• Maintain confidentiality

Contact this candidate