T R A C E Y W A L T E R

**** **** **. *, **. Petersburg, FL 33709

Phone 727-***-**** E-mail adwndz@r.postjobfree.com

OBJECTIVE

To seek employment where my strengths and expertise along with my 20 plus years of Insurance and Customer Service experience can be fully utilized in a team environment. STRENGTHS:

Excellent Customer Service Multi-tasking

Medical & Legal TranscriptionProblem Solving Collection Knowledge Computer & Training skills Relationship Building

Arbitration, Filing & Responding Filing Subrogation Licensed Insurance Adjuster Time Management

Diary Management Type 70+ WPM

PROFESSIONAL EXPERIENCE

Propel Insurance Tacoma, WA (remote)

Claims Advocate (Commercial) March 2022-April 2023

● Liaison between insured and insurance company (Auto,GL,PL,EPL,CYBER,BI}

● Claims resolution

● Time management

● Policy review for coverage

● Claims made vs. Occurrence policy knowledge

● Excellent Customer Service via phone or ZOOM conference calls AAA Tampa, FL (remote)

Subrogation Representative September 2019-2022

● Collection Knowledge

● Arbitration Forums Knowledge (Filing & Responding) Tracey Walter

AAA con’t

Claim Adjuster August 2016-2019

● Claim Representative II

● Excellent negotiation skills

● Superior Customer Service

● Claim Payment

● Problem Solving Skills

● Investigative skills including recorded statements Citizens Property Insurance Tampa, FL

Customer Service October 2012-August 2016

● Review policies for coverage

● Claim taking

● Bill Resolution

● General questions about policy

● Status calls

USAA Tampa, FL

Claim Adjuster August 2006-October 2011

● Level III Auto Claim Adjuster

● Problem solving

● Complex Recorded statements including Injury

● Superior Customer Service

● Claim payment/Lexnex/ISO

● Mentoring/training

Direct General Insurance Tampa, FL

Claim Adjuster June 2005-August 2006

● Negotiated complex claims

● Claim resolution

● Diary management

● Processed claim payments

● Computer Training

Tracey Walter

Cunningham Lindsey Tampa, FL

Client Service Coordinator January 1998-February 2005

● Client Service Coordinator/Liaison for several large Insurance companies

● Review and payment of Homeowners estimates

● Catastrophe Duty

● Managed phone system and voicemail

● Accounts receivable/Collections

● Monitored adjusters for timely reporting and customer requirements EDUCATION

All-Lines 520/620 License

Santa Fe Community College Gainesville, FL

References Upon Request

Contact this candidate