Brandy Hernandez

623-***-**** adwnc9@r.postjobfree.com

SUMMARY

Highly motivated, responsible compassionate customer service representative with over ten years' experience. Proven ability to meet deadlines, prioritize, and work well with co-worker, staff, administration and people. Punctual, motivated and great leadership skills.

QUALIFICATIONS

•Bilingual (English/Spanish)

•Positive & Friendly Demeanor

•CPR/First Aid Certification

•Administration of Vital Signs

•Electrocardiogram (EKG) Knowledge

•Phlebotomy

•HIPPA and OSHA Knowledge

•Excellent Customer Service

•Vaccine Injection Administration

•Knowledge of EPIC Program

•Knowledge of Medisoft-Office hours program

•Knowledge of AZ PMP AWARE

•BLS Certification

•Knowledge of AIMS program

•Rooming Patients

•Obtaining Patient Information (chief complaint, medical history, vital signs)

•Prescribing Medications

•Completing Patient Reminder Calls

•Scheduling Patients

•Stocking Rooms (cold sterile weekly change, sterilizing instruments weekly)

•Autoclave Maintenance

•Ordering Supplies (DME, Room Supplies, Diabetic Shoes Supplies, Orthotic Supplies)

•Obtaining Authorizations (DME, Medications)

•Obtaining Referrals (Imaging, Wound Supplies, DME, Home Health Orders), Sending Out Patient Specimen (Nail Biopsies, Culture Swabs), Checking Voicemails and emails, Replying To Patient/Provider Inquiries.

•Front Office Duties (Answering all incoming calls, minimal triage decision making skills, checking in patients, accepting payments, scheduling follow-up appointments, scheduling initial and ongoing appointments, scheduling/screening new patients, processing incoming and outgoing referrals, coordinating care with referring providers/patients, responding to voicemails/emails, completing new patient reminder calls/calling no shows, posting payments, helping with verification of benefits, scanning all patient documents into charts, ensuring that all patient forms are filled out correctly, obtaining patient medical history.

EXPERIENCE

Medical Assistant/Scheduler

Estrella Ears Nose and Throat - Phoenix, AZ ( 8/2022-2/2023)

•Rooming Patients

•Assisting with procedures

•Chart Prep

•Assisting with in-office sinus cases

•Oral appliance fitting

•Allergy testing

•Sending Lab Orders

•Front Office Check ins-Check out

•Scheduling

•Insurance Verification

•Medical Assistant

Medical Assistant

Arches Foot and Ankle Institute – Phoenix, Az (11/2020 – 5/2022)

•Allocated resources to enable excellent task performance.

•Intake of patients.

•Assist doctor with wound care.

•Set up and break down surgical room for in office procedures

•Take vitals of patients.

•Keep inventory and rooms stocked.

•Staple and suture removal of patients.

•Document for physician while seeing patient.

•Place medication, images and referrals for patients.

•Cleaning of office tools.

•Maintain office supplies and tools.

Medical Assistant

Yuma Foot and Ankle Surgeons – Yuma, Az (07/2018 – 11/2020)

•Allocated resources to enable excellent task performance.

•Intake of patients.

•Assist doctor with wound care.

•Set up and break down surgical room for in office procedures

•Take vitals of patients.

•Keep inventory and rooms stocked.

•Staple and suture removal of patients.

•Document for physician while seeing patient.

•Place medication, images and referrals for patients.

•Cleaning of office tools.

•Maintain office supplies and tools

Benefits and Enrollment Ops

United Health Care - San Antonio, Texas (08/2016 - 01/2018)

•Solving problems for enrollees as you re-consolidate eligibility discrepancies for State Medicare Applicants and renewals for United Health Care

•Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

•Monitor the payments of benefits throughout the duration of a claim.

•Provided healthcare providers with pertinent information gathered during applicant interviews.

Insurance Agent

Texas State Low Cost Insurance-, Austin Texas (01/2015 – 07/2016)

•Provided rate quotes and wrote policies for homeowners, personal auto and commercial insurance

•Managed clients' accounts and made suggestions as to coverage and additional products and services based on their needs and situations.

•Assisted policy holders in making changes to their existing police, as well as troubleshot and solve any issues that arose in an office servicing more than seven thousand policies.

•Prospected and developed leads for new clientele.

•Responsible for maintaining and growing not only my book of business but the agency's as well. This included but was not limited to cross selling current clients.

Quality Control Inspector

Roskam Baking Company - Kentwood, MI - November 2013 to February 2014

•Oversee production of product

•FDA in force and company

•In force FDA regulations state and federal level

•In force OSHA regulations

•Testing of incoming chocolate products

•Record keeping at state and federal level

Education Instructional Assistant

Yuma School District One - Yuma AZ - Yuma, AZ - August 2012 to May 2013

•Helped physically challenged students with tasks like eating, using the bathroom, riding the bus and moving from one classroom to another.

•In addition, I was called upon to provide instructional assistance to special

•education students

•As an education instructional assistant, I helped tailor lessons to individual student's needs or assist students with especially challenging assignments.

•Monitor and recorded student's progress or behavior to better meet a student's needs.

•Worked closely with teachers to prepare lesson plans that best fit the needs of our students, cleaned and prepared demonstrations or visual aids for specific lessons.

EDUCATION

Certified Medical Admin Assistant NHA Somerton, Az (2018)

Certified Clinical Medical Assistant NHA Somerton, Az (2018)

Medical Assistant Course Regional Center Border Health Somerton, Az (2018)

High School Diploma Imperial Unified School District, Imperial, California (1993)

State Of Arizona Department Of Public Safety Level One Fingerprint Clearance Card (2019)

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