Service Agent Representative
Resume:
Jacqueline Sepeda
Austin, Texas 78717
********************@*****.***
EXPERIENCE
Concentrix, Austin, Texas - Tier I/ Tier II Customer Support
SEPTEMBER 2014 - FEBRUARY 2016
-Effectively managed a high-volume of inbound and outbound customer calls. -Addressed and resolved customer product complaints empathetically and professionally. -Accurately documented, researched and resolved customer service issues. -Acted professionally and patiently when addressing negative customer feedback. -Tier 2 level experience for technical support and escalations.
Alorica, Austin, Texas - Customer Service Representative
FEBRUARY 2016 - FEBRUARY 2018
-Daily use of data entry and Microsoft Office programs such as Word, Excel and PowerPoint. Use of printing and fax machine, as well as email communication, continuously throughout the day. -Review cases under the Consumer Protection Laws for any qualification of a vehicle trade or repurchase -Handled a high case load of customer complaints while working to resolve each complaint effectively within a cautious time frame of the customer’s needs.
Net spend, Austin, Texas - Premier Customer service agent
JULY 2018 - JULY 2019
-Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. - Addressed and resolved customer product complaints - Handled outbound calls for special projects on various occasions.
Net Spend, Austin, Texas - Global Support Assistant Supervisor/ Lead
JULY 2019 - JULY 2022
- Process escalation request via email and phone from overseas and onsite. - Addressed and resolved customer product and/or agent complaints - Fluent in multi-tasking between calls and navigating computer sites or chats. - Assisted cardholders with accessing their funds by working with other departments.
State Of Texas Health Department, Austin, Texas - STD Surveillance
JULY 2022 - DECEMBER 2022
- Assisted in documenting personal information for people in the state of Texas. - Documented information from clinics, hospitals, Doctors offices into the State Of Texas STD surveillance folders. - Reported positive STD cases to the CDC. - Also assisted in Q&A within the State Of Texas System.
Tesla, Austin, Texas - Handling, shipping, and receiving
JANUARY 2023 - MARCH 2023
Scanning and sorting incoming and outgoing stock. Receiving, stocking, and stacking. Pulling, packing, and loading. Good written and verbal communication skills. Strong sense of time organization and urgency. Able to work independently and within a team.
EDUCATION
East side Memorial, Austin, Texas - diploma
AUGUST 2008 - MAY 2012
SKILLS
- Problem Solving
- Leadership
- Effective Communication
- Management
- Time Management
- Teamwork
- Creativity
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