Administrative Assistant Customer Service

TRICIA JENKINS *** Lawton Street, #A- Orangeburg, SC

29115.803-***-****. ************@*****.***

PROFESSIONAL PROFILE

Customer service focused professional who provides support in a medical office to include scheduling patient appointments, functioning as receptionist to patients and visitors, typing, and organizing and compiling materials.

Work experience that shows ability to perform progressively more complex, responsible and difficult duties. Complete tasks within established timelines. Work as part of a team and maintain a professional and positive work environment. Follows policies, procedures and guidelines to ensure consistent quality.

KEY QUALIFICATIONS

Electronic Health Records - EHR/ EMR. Greenway - Computer Information Systems

HIPAA Compliance - Anatomy & Physiology - Meaningful Use - ICD-9 - ICD-10 Medical Administrative Assistant - Medical Terminology. Patient Processing . Patient Registration Medical Billing - Medical Records Management. Release of Information Medical Laws & Ethics. Pathophysiology for Medical Office . Principles of Management Medical Transcription - Office Accounting - MS Office / MS Word EDUCATION Ultimate Medical Academy Associate of Science in Health Sciences - Medical Administrative Assistant, 2017

PROFESSIONAL EXPERIENCE McDonald's Restaurant - Orangeburg, SC 11/2009 - Present Department Manager (02/2016 - Present) • Oversee day-to-day operations while on duty, ensure employees follow food safety procedures, and adhere to standards for customer service and product quality. • Count bank deposits for accuracy, create employee schedules, train new employees, issue uniforms, and answer phones. Shift Manager (10/2012 - 02/2016)

• Led team during each shift, and reinforced food safety and safe working procedures. • Executed company policies and procedures, and monitored inventory levels.

• Identified problems, initiated corrective action, and maintained fast, accurate service. Crew Trainer (12/2011 - 10/2012)

• Assisted the restaurant management team in training new team members. . Key duties included cross-training current employees, leading new product or procedure training, coaching, and

following up on progress. Crew Member/ Customer Service Associate

(11/2009 - 12/2011)

Performed a variety of tasks including food production and assisting customers. Took orders, operated cash register, accepted payments, and maintained clean and organized workstation. Worked in a team environment and communicated effectively with managers and co-workers.