STACEY CHANCE

Dayton, Oh ***** 513-***-**** adwn9d@r.postjobfree.com

Direct Support Professional, 08/2020 - 02/2021

Royalty Home Care LLC – Dayton, OH

Monitored clients' overall health and well-being and noted significant changes. Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Maintained clean, safe, and well-organized patient environment. Researched community resources and services to provide accessibility and assistance to clients. Administered medication as directed by physician.

Recorded status and duties completed in logbooks for management. Assisted clients with daily living needs to maintain self-esteem and general wellness. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Caregiver, 11/2011 - 02/2020

Cared For Elderly Father Who Had Alzheimer's – Dayton, OH Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Maintained strong connections within caregiver community to gain continuous knowledge. Provided compassionate and patient-focused care to cultivate well-being. Laundered items, changed sheets and made bed to keep patients' bedroom clean. Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Provided safe mobility support to help patients move around personal and public spaces. Assisted with daily living activities, running errands, and household chores. Entrusted to handle confidential and sensitive situations in professional matter. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. WORK HISTORY

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Monitored clients' overall health and well-being and noted significant changes. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Transported clients to and from medical appointments with safety and efficiency. Handled incoming mail, bills and invoices and completed appropriate actions. Transported individuals to events and activities, medical appointments, and shopping trips. Customer Service Representative, 07/2004 - 12/2007 JPMorgan Chase – Westerville, OH

Educated customers about billing, payment processing and support policies and procedures. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Answered customer telephone calls promptly to avoid on-hold wait times. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Answered constant flow of customer calls with minimal wait times. Investigated and resolved accounting, service and delivery concerns. Delivered prompt service to prioritize customer needs. Phlebotomist Technician, 09/1999 - 03/2002

Good Samaritan Hospital Medical Center – Dayton, OH