Service Representative Customer

KAREN L. WILLIAMS

Ph: 501-***-**** Address: *0 Ouachita Drive, Maumelle, AR 72113 EMail: *************@*********.***

OBJECTIVE

EDUCATION

I am here to serve others. Helping others doesn’t only make the world better it also makes you a better person. It can increase your self esteem and also provides healing and purpose. If you give to others you are giving them a sense of well being and happiness. What a wonderful gift to give with no cost but significant rewards!

Lynn High School

Lynn, Arkansas 72440

Graduated with 3.0 GPA,

Salutatorian, Honor Society,

Class President & Beta Club.

Crowleys Ridge College

Paragould, AR 72450

Radio Club, Choir, Cheerleader

Asst to CFO

KEY SKILLS

MEDICAL TERMINOLOGY

CPT, ICD 10 AND HCPCS CODING

NOTARY PUBLIC

MEDICAL INSURA NCE KNOWLEDGE

AWARDS

GOAT AWARD

TOP PERFORMER FOR PRODUCTION

TOP PERFORMER TAKING 100 CALLS A DAY IN CUSTOMER SERVICE.

EXPERIENCE

2014 – present

Referral Specialist/Supervisor

Centene Corporation

2005 – 2014

Customer Service Representative

NovaSys Health Inc./ Centene

2003 – 2005

Office Manager

Luttrell Surgical, Dr. Rex Luttrell

JOB DUTIES:

I have worked with physicians and hospitals for over 40 years. I maintain a wealth of knowledge in customer service, medical insurance, medical terminology, cpt coding, ICD 10 and HCPCS coding. I have credentialed new physicians, set up board meetings, assisted with in office surgical procedures and helped conduct classes for Bariatric Surgery. I have billed medical charges and posted insurance payments for physicians. I

LEADERSHIP

I was Office Manager for Dr. Rex Luttrell completely running his office including scheduling, assisting him in the office, entering charges, filing insurance, collections and transcribing his dictation.

I am Supervisor over the Arkansas Total Care Plan and the Sunflower Plan of Kansas with 11 employees working under me. I

I am responsible for employees meeting production metrics, assist in training, managing their schedules including overtime, PTO and approving time sheets. I report daily to my manager and Leadership teams regarding day to day production and process all weekly and month end reports.

REFERENCES

John P. Ryan – CEO – Centene Corporation

John Glassford – Previous CEO of NovaSys Health

LaToya Matthews – Manager Medical Management, Centene Corp

Dr. Rex Luttrell – General Surgeon

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