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Technical Support Client

Location:
Chennai, Tamil Nadu, India
Posted:
April 21, 2023

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Resume:

JAKKULANARESH

Email: adwn7a@r.postjobfree.com

Contact:630-***-****

CareerObjective:

A Creative & Skilled individual, seeking a challenging career in a professionallymanaged company, in an environment of growth & excellence where I can exhibit possessedskills&knowledge, workfor thedevelopment ofthecompanyandself. Education:

Course Discipli

ne

School/College Board\University Year

ofPassi

ng

Percenta

ge

Bachelor

oftechnolo

gy

ECE

SamskrutiEngine

ering

College

JNTUH

2018

74%

Intermediate

MPC

Shanthi

KrishnaJuniorCollege

TelanganaStateBo

ard

ofIntermediate

Education

2014

88%

SS

C

SriSaraswathividyala

yam

Board

ofSecond

ary

Education

2012

93%

Technical Skills:

• Working Knowledge on MSApplications: MSExcel,Word&PowerPoint

• ProgrammingLanguages: HTML,CSS,BOOTSTRAP,JAVASCRIPT.

• Skills of Technical Support: Networking, LAN, TCP/IP, Database. Strengths:

Quick Learner

Ability to work in a team and as well as an Individual. Time Management and Result Oriented.

Good Communication skills.

Work History:

• I have 2.2 Years of Experience as International Voice Process and Technical Support in Compulse System Pvt., Ltd. from Nov 2020 to Till Date.

• We have to handle the USA & UK clients

Roles & Responsibilities:

• Monitors and implements LAN performance standards

• Responding to client support requests

• Contacting the clients to find out the nature of the problem

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Assisting in resolving customer complaints/disputes.

• Providing information to customers.

• Monitoring sales performance.

• Closing sales deals.

• Keeping a record of calls and relevant details.

• Updating customer details.Collecting and analyzing customer feedback. Projects:

Project1:“EMERGENCYALERTFORWOMENSAFETYWITHLOCATION” Description:Anadvancedsystemcanbebuiltthatcandetectthelocationandhealthcondition of person that will enable us to take action accordingly based on electronic gadgetslike GPS, pulse rate sensor and GSM. We can make use number of sensors to precisely detecttherealtimesituationof thewomenincriticalabusivesituations. Project2:“ACCIDENTDETECTIONUSINGANDROIDAPPLICATIONS” Description: The purpose of this research is to design and implement such an automatedsystem that uses smartphone to detect vehicle accidents and report it to the nearest availableresponderstohelpcountertheseemergingproblemsandreducecasualtiesasmuchaspos sible.Thedetectionsystemwouldhelpreducefatalitiesduetovehicleaccidentsbydecreasing the response time of emergency services. The system will also provide otheremergencyserviceslikeFireBrigade,PoliceDepartmentandMedicalemergencyservices. PersonalDetails:

Name : JAKUULANARESH

DateofBirth : 18/07/1997

Languages : English,Telugu

Address : HNo1-21,Edulapur,Peddapallydist

Telangana.

Declaration:

Iherebydeclarethattheabovementionedinformationistruetothebestofmyknowledgeandbelief. Date: (JAKKULANARESH)

Place: Hyderabad

Signature



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