Entry Clerk Data

Roslyn Whitehead

*** ******* **** ************, ** 46221

765-***-**** *****************@*****.***

Areas of Strength & Expertise Technical Proficiencies Customer Service Leadership Staff Training/Development Motivated Database Administration/Design (Excel) Relationship Management Multi-tasking Professional Experience

Robert Half … Remote October 2021 to Present

Data Entry Clerk

Responsible for handling large amounts of incoming calls

• Identify callers needs through active listening and appropriate questions

• Assisting callers in filling out applications for energy assistance, while supplying with next step instructions.

• Adhere to company policies and maintain sensitive information as confidential.

• Use of effective communication, integrity and trust to strive for 100% customer satisfaction.

• Showcase excellent listening skills, empathy, acknowledgment, multitasking and problem-solving skills. The Cleaning Authority … Indianapolis, IN September 2018 to October 2019 Quality Control Manager

Responsible for quality inspections daily.

• Initiate multiple quality inspections a day for all teams.

• Assist operations manager as needed, included but not limited to opening/closing, scheduling, proofing paperwork and managing uncollected revenue.

• Calculate weekly payroll, while also partaking in all onboarding processes, including interviews, hiring and employee retention.

• Execute multiple estimated a week for potential customers.

• Managing and coordinating team meetings to project new information.

• Supervise over fifteen team members throughout the workday, while working in a fast-paced environment. Lead Professional House Cleaner

Responsible for ensuring a clean home.

• Lead and ensure every member of my team is doing their job, including but not limited to going over notes and special instructions with each team member.

• Final inspection of home to ensure quality has been met.

• Engaged and communicated with all customers, answering questions where needed. Previous job history includes Lead Merchandise Coordinator and Merchandise Processor, Dunham’s Distribution Center, Marion, IN (March 2017 – March 2018); Waitress, Calhoun’s, Pigeon Forge, TN (October 2015 – December 2016); Administrative Assistant, Raging Water Sports, St. Augustine, Florida (May 2015 – October 2015). Education & Professional Development

Ivy Tech Community College … Indianapolis, Indiana Pursuit of Associate Degree in General Education … August 2014 – January 2015 Indiana Wesleyan University … Marion, Indiana

Pursuit of bachelor’s degree in psychology … January 2015 – April 2015 Eastbrook High School … Marion, Indiana

Completed High School in 3 years while studying college prep … August 2011 – June 2014 Professional References

Melissa Smith

General Manager at The Cleaning Authority, 765-***-**** Crystal Roberson

Manager at Robert Half, 732-***-****

Warren Whitlow

Production Manager at Dunham’s Distribution Center, 765-***-**** Denise Dixon

Server Manager at Calhoun’s, 865-***-****

Diane Boyd

Manager at Raging Water Sports, 904-***-****

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