LAURA CLORE

***** ****** ***** *******, ** *****

Mobile: 618-***-****

Email: adwmz2@r.postjobfree.com

OBJECTIVE:

Obtain a position utilizing my experiences in Customer Support and Computer systems. EMPLOYMENT:

April 2022 - Current

Impact Fullfillment Services, Edwardsville, Illinois Quality Supervisor

1. Promote quality performance within the QA department and IFS. 2. Supervise QA audit personnel assignments.

3. Collect and report data for quality levels, incidents, and /or non-conformance. 4. Provide training for QA Audit personnel.

5. Ensure QA audit records are accurate and properly retained. 6. Approve the release of materials and finished product. 7. Approve 1st Piece Inspections and ensure samples and display photos are provided accurately. 8. Ensure customer First Article inspections are completed on time. 9. Manage training files (hardcopy records) for IFS employees. 10. Provide release documentation as specified by the customer and communicate releases. 11. Utilize the WMS inventory quarantine and any physical means needed to ensure materials and product requiring hold and release are controlled until QA approval to release. 12. Communicate internally and to customers for approvals and reporting of issues requiring resolution. 13. Report non-conformance of product and materials to suppliers and customers for corrective action 14. Perform a final check on batch records and reconciliation reports to approve release of finished goods. August 2003 - April 2022

Yazaki North America, Edwardsville, Illinois

Senior Specialist, Supervisor, Team Lead III, Analyst III, Analyst II 1. Provides guidance, coaching and counseling.

2. Prepares associate evaluations.

3. Organizes and leads daily associate work activities. 4. Provides training on specific department and Customer systems, processes and procedures. 5. Accesses Customer systems to collect and analyze daily shipping requirements. 6. Reconciles shipment accums and related discrepancies (DMR, RDR, RMO). 7. Creates orders in SAP.

8. Sends and Monitors ASN’s for errors and accuracy. 9. Monitors daily and monthly customer delivery ratings (reporting to core group as designated) and dispute as necessary. 10. Ensures Customers specific requirements such as labeling, packaging, routing, window times, and EDI specs are communicated, complied with, and current.

11. Direct contact and communication with external customers. 12. Direct contact and communication with internal customers and functional groups. 13. Prepares and submits corrective actions required internally or by external customers such as 8D’s, 7D’s, PRR, etc. 14. Completes and submits of all internal /external customer and departmental documentation for single and or multiple locations.

15. Reports shipment and delivery activity as required by the internal / external customer or management. 16. Provides training on specific department and Customer systems, processes and procedures. 17. Communicates regularly with individuals inside and outside of department. 18. Reads and analyzes spreadsheets and EDI releases. 19. Identifies root cause of failures in department processes, procedures, and systems. 20. Assists in the promotion of an orderly workflow. 21. Provides help, guidance and training in established processes, procedures, and systems. 22. Accepts additional responsibilities in the absence of the department Team Lead or Supervisor. 23. Assists management in meeting corporate and departmental goals and objectives. 24. Supports corporate policies and departmental policies. 25. Supports EMS/QMS policies and procedures.

26. Supports health and safety policies.

March 2003 - May 2003

American Water, Belleville, Illinois

Computer Support Specialist

1. Updated an Access Program that required manual data entry with new forms to automatically pull necessary information from the SQL 2000 server.

2. Imaged PC’s with Ghost 2002, to ensure efficient distribution of new computers with required software. 3. Performed PC Support duties correcting a variety of hardware and software issues. April 2002 - March 2003

American Water Works Inc. through Availability Inc, Alton, Illinois IT Consultant

1. Developed and maintained web pages on an internal website using Dreamweaver with ASP, SQL, HTML and JavaScript. Developed and implemented web forms for tracking and reporting purposes in Special Accounts, Disputes, and Maintenance.

2. Created Ghost Images for PC’s. Setup Special Accounts Pod with PC’s and configured them with the proper software and IP addresses.

3. Assisted in troubleshooting and maintaining Digital Dashboard and JWALK on ORCOM. Helped with Lotus Notes issues as they arose. Reinstalled software when it became corrupt. 4. Assisted in punching down phone lines and patching down network cables. 5. Create SQL Backups in Access from the SQL Server. October 2000- May 2001; December 2001 - April 2002 Lewis and Clark Community College, Godfrey, Illinois Computer Lab Assistant

1. Responsible in assisting students with computer related problems in windows, programming and the AS400. 2. Responded to telephone calls and personal requests for technical support. October 2001-April 2002

Florists’ Mutual Insurance Company, Edwardsville, Illinois Oracle Internship

1. Created Oracle programs using PL/SQL, SQL*Plus, Forms and Reports. 2. Created programs that interacted with the AS400. 3. Converted programs from COBOL into SQL*Plus.

May 2001- December 2001

Lewis and Clark Community College, Godfrey, Illinois Pathfinder Systems Clerk

1. Systems Clerk for maintaining and updating an Online Portfolio System. 2. Provided technical support for an online database system. 3. Assisted with the system development.

4. General office duties.

EDUCATION:

May 2002 Lewis and Clark Community College, Godfrey, Illinois Associate in Applied Science in Database Programming June 1996 Edwardsville High School, Edwardsville, Illinois Diploma

QUALITIES / SKILL

SAP, Oracle, SQL, Dreamweaver, HTML, ASP, Lotus Notes, COBOL, Java, Visual Basic, Windows, Microsoft Office (Word, Access, Excel, Outlook, Power Point), AS400, Communications Skills

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