Service Rep Customer
Resume:
Sarah Shanahan
Broomfield, CO
Skilled Account Manager proficient in customer relations, sales and strategic planning. Offering 5 years of related experience and a demonstrated track record of success. I have raised revenue by over $1M. Have experience
managing a team of over 25 people, assisting them in their growth. Account management, AR, Collections, Executive Assistant, Customer service.
EXPERIENCE
Trax Retail, Denver, CO— Sr. Account
Manager June 2022 – March 2023
1. Improved the revenue of the company by over
$100,000.00 since June, 2022.
2. Located and acquired over $80,000.00 in unbilled revenue in 6 weeks.
3. I was able to save over 20 clients from terminating our services by improving their contracts while not adding any additional cost.
4. Assisted in the Acquisition of very large companies. 5. Was successful in collecting over $900,000.00 in past due amounts in less than 4 months.
IWG, Denver, CO — Community Manager TL
March 2019 - June 2022
1. Negotiated service contracts, to gain clients and save our current clients from terminating their lease. 2. Inspected grounds, facilities and equipment
routinely and saved on monthly costs totally over
$750,000.00 in 10 months.
3. Managed and helped in the advancement for a team of 30 people and 20 locations.
4. Directed collection of monthly rental fees, cutting down the past due balances by over 80%.
5. Brought in over 1.5 million revenue in renewal saves and new clients.
Pro Disposal, Henderson, CO — Customer
Service Rep. May 2018 - March 2019
1. Updated and maintained our database with accurate customer information.
2. Assisted with mentoring new employees during and after training.
3. Utilized automated systems to log and retrieve call information. 4. Gained new customers adding over
$75,000.00 in revenue.
SKILLS
Acquisition and Retention Strategies
Team Member Motivation
Verbal and Written
Communication
Revenue Growth
Microsoft Office
Account Management Revenue Generation
Account and Territory Management
Customer Service
Goals and Performance
Awards
Community Impact Award - 2022
EDUCATION
Brigham Young University - Bachelor’s Degree
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