Service Remote Administrative Manager

OSARENKHOE RACHEL EDAYI

218-***-****

Email : ******.*****@*****.***

reate high-quality professional relatio

‘edures and winning loyal cu

nologies January 3 — Dallas Texas

+ Handle an average of 50+ calls per day ina high volume call center environment

+ Resolve customers int by clarifying the issues, explaining the b

solutions, and following up with cases,

Handling customers calls, despite the degree of difficulty, in a courteous and bi

Train and ass service officers by helping them improve

skills, communication and multitasking abilitie:

+ Communicate with clients over the phone, email and available chat platforms.

+ Performing data ent stem for recording calls notes, questions and

+ Providing excellent quality customer service and other duties as assigned.

Built trust in the brand by responding efficiently and helpfully to custom

‘ablems and com

er listening

Human Resource Administrative Manager. December 2010 - December 2016 - Caverton Offshore

Support Group ~ Lagos Nigeria

‘Responsible for the oversight and management of the department as it transitioned from

Caverton Marine to Caverton Offshore Support Group.

sb Serving as part of the management team and reporting directly to the General Ma

Executive officer,

+ Responsible for the recruitment of staff open position, reviewing resumes, intial interviews to

nting employment offers, ground check

er/Chief

raining locally and internationally for staff

+ Fully responsible for staff evaluation and sendi

Manage: promotion,

+P Ensure Staff adhere to company policies and guidelines.

Human Resource Office-Le-Glabal OIL and GAS Plc October 2008 ~ August 20

made outbound calls to greet a

juestions regarding the company.

riting of internal and external memos on behalf of the company.

+ Responsible for the documentation of Insurance, pension and HMO.

* Oversee the efficient provision of administrative services that include Janitorial, logistics, office

supplies, drivers/fleet

‘Perform other duties ina timely manner as designated,

10 LAGOS Nigeria

with diverse needs

EDUCATION

Master's in Business Administration,

University.

Ambrose Alli University.

SKILLS

© Mult-tasking + Excel

* Proficient in Microsoft word © Quick

* Communicate Clearly and Effect * Compas

ning Abilities

jonate and Empathetic

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