Service Representative Customer Support
Resume:
Marcella Nez-Porter
Phoenix, AZ 85015
***********@****.***
Skills
Customer Relations; Customer Support and Assistance; Computer skills; Organizational Skills; Basic Math; Microsoft Office/ Friendly, Positive Attitude; Reliable & Trustworthy; Good Work Ethic; Flexible Schedule Experience
FEBRUARY 2021 - APRIL 2023
SENTRY INSURANCE, Scottsdale AZ - Customer Service Representative II
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Assisted customers with making payments or establishing payment plans to bring accounts current. (Resolve service and billing issues).
FEBRUARY 2019 - JULY 2020
SUNDANCE PREMIUM FINANCE CO., Scottsdale AZ - Finance Associate / Customer Service Rep.
• Answered incoming calls and emails, providing frontline customer support/assistance with product and service transactions.
• Sort Daily Printed checks & Post Customer Accounts
• Quote Coverage for other Insurance Agents/Brokers - Commercial Pkg, Excess & Workers Compensations.
• Renewing Finance agreements(by emails, paper incoming mail)
• Run End Day Reports
• SYSTEM used: Concept 1; Sundance FinancePro; Outlook & Skype NOVEMBER 2018 - FEBRUARY 2019
ACCENT HIRING GROUP (American Reliable Ins Co), Scottsdale AZ - Claims Support Assistant
• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
• Checked documentation for appropriate coding, catching errors and making revisions
• Sort Expense / Indemnity checks; Verify claim letters &/or Forms
• Company Systems: AS400 (WINNS) Systems / ImageRight Desktop System / Outlook SEPTEMBER 2018 - NOVEMBER 2018
ACCENT HIRING GROUP, Scottsdale AZ - Customer Service Representative
• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
OCTOBER 2017 - March 2015
WILLIS TOWERS WATSON, Scottsdale AZ - Assistant Client Svc Specialist / Bonds Assistant
• Supported customer service goals and enhanced relations through friendly knowledgeable and positive communications
• Reviewed coverage, policy pricing and service delivery during meetings with agents or brokers
• Worked with colleagues to review, accept or deny new and renewal business
• Photocopied, documented and scanned received documentations
• Evaluated accuracy and integrity of supplied information
• Performed data entry functions to track information such as payments, account updates and customer interactions
• Quickly remedies customer issues in office, via telephone and with email communication by responding to questions and inquiries
Education
August 87/1988 -June 1991
Monument Valley HIgh School, Kayenta AZ - Diploma
Contact this candidate