It Support Technical

JEANNETTE PELAYO

*********.******@*****.*** • ***01 Iceberg St. Lake Elsinore, CA 92532 • 562-***-****

Information Technology/Networking

●MS Office (2016/365)

●Database Management

●Bilingual (Spanish)

●SAP Business One

●Active Directory

●CRM & ERP Software

●MS Exchange

●System Analysis

●eClinical Works

EDUCATION

California State University, Long Beach Long Beach, CA

Bachelor of Science in Management of Information Systems 01/11 – 12/13

Cerritos College Norwalk, CA

Associates Degree in Business Administration; Honors 08/07 – 12/10

U.S. Army Veteran served in South Korea and Ft. Campbell, KY

WORK EXPERIENCE

IT Support, ROADS Foundation, Compton/Long Beach, CA 05/21 – Present

●Analyze clinic’s technical needs and provide recommendations based on those needs.

●Responsible for the day-to-day maintenance and efficient operation of clinic-wide computer systems.

●Install, troubleshoot and maintain desktop computers, network, applications and peripheral equipment.

●Perform system maintenance functions such as network and user moves, add and delete, backup and restore, preventive maintenance, print queues, network address assignments, etc.

●Responsible for the installation, repair, and upgrading of desktop computer hardware and software.

●Manage MS Server 2016, MS Azure AD, Sonicwall firewall, and Ubiquiti switches.

●POC and coordinator for all third-party service providers (i.e. InkLogic and Western NRG).

●Maintain inventory of PC’s, components, software, and licenses.

●Maintain technical documentation, prepare reports, and other related information.

●Responsible for the acquisition of appropriate information systems and equipment.

●Provide support for the clinic’s Electronic Medical Records.

IT Support, The Atteberry Group, San Pedro, CA 01/20 – 04/21

●Troubleshoot and resolve issues with software and/or hardware.

●Install and configure software and computer systems.

●Maintain procedures and reports that provide technical support to the entire organization.

●Walk clients through steps to help them resolve technical problems.

●Establish accounts for new users and assist with password or login problems.

●Analyze records and logs to spot underlying trends and potential issues.

●Support the implementation of new solutions or applications.

Owner, JPNetworks, Whittier, CA 09/15 – 01/20

●Provide computer and network services to homes and small business clients.

●Assist clients in determining which tech/info system sectors could benefit from updates/upgrades.

●Deliver on-site and remote services to maintain network systems and/or quickly troubleshoot issues.

●Set up, maintain, optimize, and troubleshoot a range of equipment (computers, routers, switches, mobile devices, printers, etc.)

Network Coordinator, Republic Lagun Machine Tool Co., Harbor City, CA 07/07 – 01/15

●Managed quotes, sales orders, catalogs, and brochures ensuring all information was current.

●Maintained software and hardware on all stations.

●Assisted in managing SAP Business One to improve productivity throughout all departments.

●Trained and assisted other employees to increase efficiency with the use of a variety of software.

●Supported programmers with the implementation of SAP Business One for our organization.

●Set up users on Exchange and Active Directory.

●Monitored job processes related to SAP entries, conducted daily backups and troubleshooting of issues.

●Assisted in resolving virus outbreaks with a team of two which eliminated the viruses that had attacked our system in a rapid time frame.

●Commended for problem solving, technical, and analytical skills; ability to resolve issues; and assertiveness at getting the job done.

Senior Technical Engineer, United States Army 11/02 – 08/06

●Trained development of soldiers' military and technical skills relating to Technical Engineering at Ft. Campbell, KY.

●Performed field and laboratory tests on construction materials, construction surveys and design drafting for military construction.

●Provided surveys and maps that were used to locate military targets and plot troop movement.

●Served an overseas tour in Korea; reconnaissance team in the 2nd Infantry Division who assessed current roads, bridges, and bypasses.

●Assisted in the construction and repairs of military runways and roads.

●Obtained Secret Clearance.

SKILL QUALIFICATIONS

●Knowledge of processors, electronic equipment, and computer hardware / software, including applications, programming, and networking.

●Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of resources.

●Multi-tasking, project management and troubleshooting skills.

●Excellent communication, oral/written and presentation skills.

●Exceptional problem solving and analytical skills.

AWARDS

●Fleet Reserve Scholarship

●Honors Graduate from Cerritos College

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