Service Agent Delivery Driver

Andrea Smith

*** ** **** **, *** ***, Crystal River, Florida, 34428, US 272-***-**** *************@*****.*** Customer-focused Sales Representative with 3 years of experience solving problems for clients. Professional with 3 years of progressive experience in the field who is highly organized and detail-oriented. Windows and Mac operating system,excel,PowerPoint and Microsoft office are well-understood. Reliable

Outgoing

Hard worker

People person

Extremely organized

Food preparation

Self-motivated

Shipping procedures understanding

Professional telephone demeanor

Service standard compliance

Strategic sales knowledge

Account management

Order fulfillment

Multi-line phone talent

Sales expertise

Complaint resolution

2011 High School - Troy high school - Troy, PA

9/18 to 12/18 Crew - Wendy's - Leechburg, PA

Cleaning

Maintenance

Cashier

Cook

1/19 to 12/19 Customer Service Agent - IBEX GLOBAL - Pittsburgh, PA Identified

Recommendation

Work with customers to determine requirements and handle complaints Guided

Answered over [Number] calls per [Timeframe] to meet the fast-paced call center demands. Resolved over [Number] customer issues per shift by conducting research and exploration, implementing solutions, and escalating unresolved issues to upper management. Assisted customers by using the [Software] system to locate merchandise at other locations, as well as coordinating shipments and deliveries.

6/18 to 3/19 Cashier - Walmart Supercenter - Natrona Heights, PA Credit cards, checks, gift cards, and coupons were all processed by me. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes. Professional Summary

Skills

Education

Work History

3/23 to 3/23 Delivery Driver - Door dash - Crystal River, FL Spoke with customers on the phone as well as in person. Choose the best routes in accordance with delivery instructions to meet tight deadlines. Carefully loaded items into the delivery vehicle to prevent damage during transport. Kept track of customer orders.

Followed all company policies and procedures during my shift. Loaded and secured items in trucks to avoid parcel damage during delivery. Worked overnight shifts to meet coverage needs during peak periods. Was in charge of delivering food to the customer's location. Received payment of $[Amount] for completed deliveries and services. Effectively handled customer concerns and issues by [Action]. 6/22 to 12/22 Security Guard - Gas Well Security - Linden, PA Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.

Kept track of employee activities and ensured that they complied with security regulations. Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report. Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors. Protected personal and company property from robbery, vandalism, and unauthorized entry. Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public.

Remained calm, assertive, and mindful to think critically and solve problems during stressful situations.

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