JOBNEL ODENIER

adwmo2@r.postjobfree.com *** Morgan Falls Rd

Cell: +1-786-***-**** Sandy Springs, GA 30350

WORK EXPERIENCE

Jojo Marketing Inc, Fayetteville, Ga February 2015 – July 2022

Tech support

-Assisted with basic computer set up and wireless router installation at the office

-Helped with software and firewall installations

-Assisting with troubleshooting computer, internet connectivity issues and printers

SMB Machinery, Ball Ground, GA September 2014 – January 2015

Electrical Engineer

-Performing multiple electrical engineering tasks such as wiring control panels for machinery rebuilding / refurbishment.

-Installing electrical parts to high speed palletizing and depalletizing equipment used for food and beverage packaging, and working on numerous engineering projects.

-Testing cell phones with the proper bandwidth specs.

-Testing and installing IC chips on silicon board.

-Analyzing, updating and resolving wireless customer complaint cases as required to track progress of trouble, billing or support requests.

-Assisting in the rapid assessment of both the nature and cause of customer complaints, and initiating calls to various support organizations as needed.

-Designing and analyzing a closed loop system using Simulink, and electromagnetic waves using Quick spice.

-Designing a modulated system using fiber optic design.

-Solving non-routine problems applying limited judgment within appropriate standard procedures.

Teleperformance, Fort Lauderdale, FL August 2004 – July 2014

Account Technician, AT&T Mobility

-Assisting customers in setting up their 3G microcell towers to enhance the signal strength on their cellphones, pinpointing impaired cellphone towers while submitting reports to field technicians, facilitating customers in restoring their Apple products and blackberry gadgets using iTunes and desktop software respectively. Conducting bidding processes for each project to ensure all objectives were met with minimal costs and highest quality.

-Performing network troubleshooting, modem, router and VoIP devices installation and customer service, billing, and technician dispatching for Bellsouth internet service

Technical Support Specialist, Sprint SPCS

-Helping customers setting up wireless hotspot and femtocell for mini tower devices.

-Assisting customers with data transfer between wireless gadgets and personal computers, configuring firewalls by opening up appropriate network ports to enable femtocell devices to become operational, and provisioning sim cards.

Account System Analyst, Bellsouth DSL

-Performing network troubleshooting, setting up modem and wireless router for residential and business customers, installing software and drivers on computers in order to work with peripheral devices, setting up static IP addresses, and assisting customers in configuring their security cameras.

Low Voltage Design Specialist, Structured Cabling Solutions

-Providing residential and corporate cable service and audio-visual installation.

-Reviewing structured technical problems and independently selected appropriate methods.

EXTRACURRICULAR WORK

Uber, Georgia February 2015 – August 2016

Driver

-Escorting clients to desired location, establishing relationships, building patience and practicing time management.

EDUCATION

-Florida International University, Miami, FL, Bachelor of Science, Electrical Engineering August 1999 –May 2003

SKILLS

-Software: Proficient in Microsoft Office, C++, PSpice, Matlab, Quick Spice, Simulink, Equation Solvers, Lotus

-Languages: Fluent in both English, Creole, and French

-Personal: Highly adaptive, motivated, flexible, quick learner, team oriented, strong leadership and communication skills

Contact this candidate