Customer Service Assistant Store

KAYLEE BROWN

**************@*****.*** 845-***-**** Queens, NY

WORK EXPERIENCE

J. Bespoke March 2022 – January 2023

Bottle Hostess New York, NY

Effectively handled customer complaints and special requests.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Ability to maneuver between tables and around corners without damaging products.

Possess basic knowledge of standard drink recipes and alcohol brand names.

Assist other servers and staff as needed.

Amour Cabaret January 2020 – February 2022

Bottle Hostess/ Bartender Brooklyn, NY

Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction.

Adhered to quality expectations and standards by following health regulations.

Guided guests to their tables, communicated the specials and accurately took their order.

Maintained full knowledge of the menu to assist with upselling and increasing the revenue.

Served, and waited on, multiple guests at both the bar and tables.

Accurately poured beverages according to standard to prevent inventory loss.

Restocking and cleaning bar area.

7 Eleven March 2018 – September 2019

Assistant Store Manager Saint Albans, NY

Maintained positive customer relationships by responding quickly to customer service inquiries.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Approved regular payroll submissions for employees.

Verified inventory counts and remained within monthly tolerance levels and complied financial data in compliance with data.

Freelance September. 2016 – March 2019

Babysitter Queens, NY

Independently marketed and managed childcare services for 9-10 families, devoting upwards of 50 hours per week to scheduling and providing care.

Planned and prepared age-appropriate educational activities that complemented each child’s schoolwork and catered to their individual interests.

Provided comprehensive care and customer service to families, including housekeeping and cooking on top of childcare responsibilities.

EDUCATION

Newtown High School June, 2018

High School Diploma Elmhurst, NY

SKILLS

Combining patience, determination, and persistence to troubleshoot issues.

Proficient in Microsoft Office.

Possess strong commitment to team environment dynamics with ability to contribute expertise and follow leadership directives at appropriate times.

Ability to remain calm and focused in high stress situations.

Proven adaptability to differing cultural environments.

Contact this candidate