December *, ****

The Human Resources Manager

Teleperformance Molino

Bacoor City Cavity City

Dear Sir/Ma’am,

Greetings!

Every human being has an ambition in life for the love of your family. Which is why, I am here to apply as a Customer Service Representative of your prestigious BPO company. I am graduate of MSU – Mindanao State University with the degree of Bachelor of Science in International Relations. I have my Masters Degree in Education major in School Administration. I had my College Practicum in DFA –Department of Foreign Affairs ASEAN Section in 1985.

On the. other hand, I had a work experience in Customer Service of Maxicare Healthcare Insurance, a Real Estate Representative of Urban Deca Homes and a Telemarketer of Radisson Hotel in Dubai, United Arab Emirates for one year. I was also a REAL ESTATE AGENT of Urban Deca Homes at Hampton, Imus, Cavite in 2018 to 2021, where in I used to target the specific monthly sales for the UDH Urban Deca Homes.

A sale-driven individual who is willing to be trained if there are important sales mechanics that needs to be emphasized for the excellent production of the company.

Perhaps being a College Professor is also a plus for I have been in teaching field for ten years and in Radio Broadcasting for four years.

So much for that, the rest of my personal information and educational background will be seen on my CV.

Looking forward to meeting you for a positive outcome of my application.

Thank you so much and more power!

Sincerely yours

PROF. MYLENE E. MEHILA

Applicant

CURRICULUM VITAE

PROF.MYLENE E. MEHILA

Email Add: adwmka@r.postjobfree.com

Mobile Number: 092*-***-**** (Globe)

Philippine Passport Number: P4654030B

SSS Number: 331*-****-**

Pag-ibig Fund Number: 121*-****-****

Philhealth Insurance Number: 15-025*-****-**

Objective: To serve and work efficiently as Customer Service Representative or a Call Center Agent and to become a company asset in the next five years in a digital world of Business Process Outsourcing .

Work Experience:

Customer Service Officer

Customer Service Officer

Maxicare Healthcare Insurance

June 1993- 1996

Duties and Responsibilities:

1.Answered incoming and outgoing calls from the Maxicare Clients.

2.Retrieved the laboratory results of the Maxicare Cardholders.

3.Visited and assisted Maxicare patients during their hospital confinement and discharge.

4.Made monthly reports as to the numbers of confinement in every different hospitals.

5.Monitored Maxicare member in every accredited hospital.

6.Deployed at Makati Medical Center in order to fast track the Annual Executive Check-Up of every member.

Customer Service Representative

Radisson Sash Hotel

Dubai, United Arab Emirates

2006-2009

Duties and Responsibilities:

1.Received and answered incoming and outgoing calls from the customers of Radisson Sash Hotel.

2. Assisted clients to obtain 50% discount from their hotel room reservation and 20% discount on their food and beverages.

3.Marketed on their DISCOUNT CARD as their Marketing Arm.

4.Targeted Monthly Qouta of Discount Cards.

5. Reported on Sales Target monthly.

6. Monthly Meeting with the Marketing Director and Sales Director.

Personnel Service Officer

DFA-Department of Foreign Affairs, Manila ( 1981)

2 months Practicum at South East Asian Countries Department

Duties and Responsibilities:

1.Segregated International News and Local News from South East Asian countries.

2.Received/Answered incoming calls from other departments of DFA

3.Reported to the Immediate Supervisor regarding HEALTH AND SCINECE NEWS from SEA countries

Radio Broadcasting

Radyo Ng Bayan

DXSO-774 KHRTZ

Senior Radio Producer Announcer-II

MSU-Campus, Marawi City

1988-1992

Duties and Responsibilities:

1.Gathered local news daily from the government agencies and other NGOs.

2.Interviewed government key officials daily rain or shine.

3.Written and transcribed Maranao news to English news.

4.Interviewed key officials from the LGU or Local Government Unit.

5.Newscasted English news daily.

6.Anchored Mindanao- Visayas Link Broadcast from Mondays to Fridays.

7.Hosted “HIYAS NG TAHANAN” an informative program for mothers and children.

8.Hosted musical program from Mondays to Fridays.

Teaching Job

College Professor

KMIA- Khadijah Mohammad Islamic Academy

Iligan City

2015-2017

Duties and Responsibilities:

1.Taught college students who are muslims.

2.Had taught Criminology, Education 101, English 1, 2, 3.

3.Had taught Social Sciences, Filipino

4.Created College Syllabus

5.Computed Grade Cards for College Students

6.Reviewed college students before the major exams.

7.Monthly meeting with the School President

8.Monthly Meeting with co- faculties

9.Reprimanded college students with deviant behavior.

School Administratorr/ Dean of College

Cali Paramedical College Foundation

2011-2014

Duties and Responsibilities:

1.Was teaching College students in English 1, 2 and 3

2.Was an alter ego of the School President in his absence during conferences and meetings with the LGUs.

3.Created some policies for the school

4.Computed grades for college students

5.Created College Syllabus for college

6. Reprimanded deviant students

7.Attended meetings and conferences

Kindergarten Teacher/ English Teacher/College Professor

Al-DIEC- Dubai International Education Center

Deira, Dubai, United Arab Emirates

2004- 2009

Duties and Responsibilities:

1.Had taught English subjects to college students.

2.Had deposited and withdrawn a big amount of money as instructed by the School President.

3.Had contacted so many clients persuaded them to enroll in our school.

Educational Attainment

1.College Graduate

BSIR- Bachelor of Science in International Relations

MSU- Mindanao State University

Marawi City- 1983-1990

2.Master of Arts in Education

Major in School Administration

KMIA- Khadijah Mohammd Academy

Baloi, Iligan City

2015-2017

3.Third Year Law Proper

MSU- Mindanao State University

College of Law

MSU Main Campus, Marawi City

4.High School Graduate

MSU- University Training Center

Marawi City ( 1979- 1983)

Awards/ Medals/ Scholarships/ Organizations

1.Vice President, KMIA Graduate School

2015-2017

2.Secretary General

MSU College of Law

Marawi City- 2000- 2003

3 DFA Practicum

March to May 1985

Metro Manila

4.MSU Academic Scholar

MSU Main Campus

Marawi City

1983- 1988

5.Orator of the Year

MSU- KFCIAS

1984

6.Declaimer of the Year

MSU KFCIAS

1986

Character References:

1.Dr. Camal A. Cali

President- Cali Paramedical Foundation Inc.

Iligan City

2000- 2022

2.Atty. Michebelle M Laput

Dominican Republic

1990- 2022

3.Ret.Police General Romeo Magsalos

Philippine National Police

Metro Manila

I hereby certify that all information above are correct to the best of my knowledge and belief.

PROF. MYLENE E. MEHILA

Applicant

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