Service Representative Customer

ADISON RAHMAN

*************@*****.*** 702-***-**** Las Vegas, NV 89148

knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Corporate Financial Statements

Terms Definition

Customer Relations

Complaint Handling

Loan File Maintenance

NMLS License

Remote Video Conferencing

Relationship Building

Supervision & Leadership

Team Management

Relationship Selling

Sales Development

Product Education

Assistant Loan Manager Mr.Cooper - Chandler, AZ 01/2021 - 12/2022 Supported sales team members to drive growth and development. Trained and developed new team members to improve product knowledge and selling abilities. Provided leadership and direction to motivate department associates. Promoted positive culture of teamwork and inclusion, increasing employee morale. Utilized selling behaviors to identify and solve customer needs. Monitored performance of sales team and implemented improved methods to close gaps. Loan Officer Mr.Cooper - Chandler, AZ 03/2019 - 01/2021 Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Educated customers on variety of loan products and available credit options to promote valuable decision- making.

Delivered high levels of customer service to facilitate smooth processes. Tracked and managed new leads and followed up on referral business. Customer Service Representative Mr.Cooper - Chandler, AZ 06/2018 - 03/2019 Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted customers with making payments or establishing payment plans to bring accounts current. Summary

Skills

Experience

Made outbound calls to obtain account information. Adult Education Las Vegas 07/2011

High School Diploma

Education and Training

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