Service Representative Customer Support

ERICA GLENN

Riverview, FL ***** 813-***-**** **********@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 10/2021 to Current

Brandon,fl, FL

04/2018 to Current

Tampa, FL

Experience

Perp Cook

Chicken Salad Chick

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Followed established procedures and requirements for safe food handling, storage and service. Operated steamer to cook items to quality guidelines. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Wrapped, dated and labeled food items in storage for safety and freshness. Coordinated orders to expedite food from kitchen according to cook time and delivery time. Customer Service Representative

Inktel Contact Center Solutions

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current. Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. 06/2005

Miami, FL

Education and Training

High School Diploma

Miami Jackson Senior High School

Skills

Quality assurance controls

Problem-solving abilities

Customer relations

Adaptive team player

High-energy attitude

Conflict mediation

Credit card payment processing

Microsoft Office expertise

Process optimization

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