Janae Patrick

Experience

*/****–Present

Dispatch Clerk • Supervisor • Buffalo Rock

**/****–02/2019

Customer Service Rep • Claims Specialist •BCBS

**/****–04/2023

Warehouse Associate• Picker/Packer • CVS Warehouse

06/2020–05/2022

Customer Service Rep• Chat Agent • Wayfair

02/2017–06/2020

Medical Receptionist • Patient Rep • Samford University

Job Duties

Troubleshot issues on device-specific problems, network performance and internet connectivity. Conducted customer service recoveries using technical knowledge and business skills. Maintained records of daily data communication transactions, problems and remedial actions taken. Addressed customers courteously using suitable methods and problem-solving skills. Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Remained open to feedback from supervisor and peers to build and improve skills set. Utilized automated systems to log and retrieve call information. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. Monitored internal systems to measure inbound and outbound call activity, customer feedback and resource availability. Supported and executed performance improvement initiatives within call center.

References

[Available upon request.]

2006 Wisteria Place

Hoover, Alabama 35216

205-***-****

adwmjy@r.postjobfree.com

n/a