Data Entry Support Representative

MELISSA K. BAX

Business / Administrative / Human Resources / Sales

**** ******** ******, #*** ******, TX 75231 / Cell: 707-***-**** / Email: ********@*****.***

SUMMARY

I believe that my professional as well as personal experiences have taught me the importance of being productive as well as proactive. In all aspects of my previous positions, I have demonstrated outstanding representation and interpretation of function and services to institutions, public, and service organizations. I am dedicated, reliable, trustworthy, dependable and a great communicator.

HIGHLIGHTS

Executive, Administrative, Data Entry (Key/Code), Microsoft, Word, Excel, Mac, Customer Service, Accounts Payable /Receivable, Travel Coordinator, Human Resources, Payroll Specialist, Law Clerk, Master File Clerk

ACCOMPLISHMENTS

Created and implemented filing design techniques for the State of California, Department of Motor Vehicle’s Human Resources Department. Lead Representative for numerous organizations. Promoted to and held second position within an organization within six months of employment for two separate employers.

EXPERIENCE

EPIC VIRTUAL COMMUNICATIONS, Dallas, TX

Customer Service Representative 11/05/2022 - Present

Responds to and follows up on inbound calls or e-mails for client specified programs. Provides information and assistance to customers regarding products, payment options and/or fulfillment of purchases. Analyze concerns to determine and execute effective and satisfactory resolution. Maintains a high level of product knowledge. Utilize multiple applications and formats to enable access to customer information to provide exceptional knowledge and quality customer care.

STATE OF CA. DEPARTMENT OF FISH & WILDLIFE, Sacramento, CA

Personnel Specialist 07/24/2019 – 08/19/2022

Review appointment documents for accuracy pertaining to new hire, transfer and reinstatement personnel. Creates OPF for new-to-state hires, ensures all timesheets Pending HRB Approval, leave balances, EE Cards, are processed in timely manner. Audits all exit clearance documentation and forms for approval to clear for resignation, external and internal transfers from state service. Review and process AskHR tickets daily.

STATE OF CA. DEPARTMENT OF PUBLIC HEALTH, Richmond, CA

Program Technician II 04/07/2018–07/16/2019

Initial point of contact for incoming calls relating to complaints of Health Care Organizations. Gather relevant data for review and processing of citations, complex licensing activities, multiple data system entry, analysis function and provides information and technical assistance to patient, health care providers and patient’s family members for ongoing processing. Responsible for incoming mail and fax distribution. Edit reports for final draft before closing for Licensing Certification approval. Liaison to Cal Alters for document processing for state travel acquisition and travel payment.

IN SYNC CONSULTANTS / FANEUIL, INC. Sacramento, CA

(UNDER CONTRACT FOR COVERED CALIFORNIA - OBAMACARE)

Customer Support Representative 10/24/2016 – 04/27/2018

Provide efficient and effective service to customers on a variety of inquiries and customer needs on all patron-based needs. Combined knowledge of product, good work ethic, effective time management and human relations skill to meet performance standards and positively influence the client's image. Ability to process information quickly and accurately, work well under time constraints, understand and apply new concepts in order to effectively deal with complex customers and create positive outcome and relationships by defusing angry and upset customers.

ACT – AT&T, Sacramento, CA

Retention Specialist 04/11/2016 – 10/14/2016

Provide technical, account and billing questions assistance regarding products customers have purchased or acquired from our company. Executed sufficient and satisfactory payment schedules and billing adjustments. Maintained a high level of product knowledge. Utilized multiple applications to ensure customer was presented with efficient and successful contract treatment and fulfillment. Processed excellent and successful completion of contract payment and fulfillment.

EDUCATION

Certificate: Information Privacy and Security Training 2018

CDPH, Richmond, CA – Continuing education in Policy and Procedure

Certificate: Customer Service Excellence 2019

CALHR, Sacramento, CA – Continuing education with emphasis in Customer Service in Public Sector

Certificate: Employability Skills Training 2013

GTCC, Jamestown, NC – Continuing education in Business Administration, Marketing, and Data Entry

Certificate: English / Grammar Proficiency 2002

CSUS, Sacramento, CA – Continuing education in Grammar with emphasis in Public Relations

Associate of Arts: Business Administration 1986

MTI College of Business & Technology, Sacramento, CA – Coursework in Finance, Marketing, Advertising, Office Administration, Economics, Computer Proficiency and Data Entry

Contact this candidate