ServiceNow Developer
Resume:
Xavier Enahoro
**** **** ******** ****** ******, TX 76209 Apt. 5319
adwmi1@r.postjobfree.com
Certifications
CompTIA A+ Google IT Support Professional Certificate ITIL Foundations V4 ServiceNow Certified System Administrator
Certifications in pursuit -, ServiceNow APM CIS, ServiceNow CAD, SEC+ Skills/Assets
DOD Secret Clearance HTML CSS Javascript Microsoft Office Suite G Suite ITIL Framework
ServiceNow Troubleshooting Active Directory SharePoint Networking Agile Framework
Windows 10 VBA
Technical Knowledge
● Able to troubleshoot, install, and maintain ServiceNow business environments.
● Knowledgeable in LAN and WAN systems
● Accomplished in custom integration development within ServiceNow
● Accomplished in custom application development in ServiceNow
● Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts
● Solid documentation skills, research skills, analytical skills, etc. Experience
Custom Software Engineering Specialist (ServiceNow) – Remote Accenture / Feb 2023 to Current ( 1 months )
Responsibilities include ServiceNow environments customizations, Client & Server-side scripting, Product documentation, custom app configurations, integrations
● Integrated with Treasury using Rest API to PULL data into Snow in a near real - time fashion to facilitate custom application communication with external system.
● Created Automated Tests using ServiceNow’s ATF to streamline business processes pre & post clone down.
● Integrated w/ Treasury using UiPath and RPA to post data into GINV (workflow configurations only)
● Provided production support - monitoring applications, batch jobs, servers, network devices, databases, operating systems, raised and acknowledged tickets through ServiceNow.
● Performed updates or end - to - end development of catalog items per user request affecting 26,000+ employees. Creating applicable workflows, client and server scripts, and optimizing it for peak performance.
● Fulfilled User Stories per client requirements utilized best practices to mitigate health check issues. Utilized proper conventions to push instance changes.
● Reviewed support cases for accuracy and identified process improvements accordingly.
● Engaged stakeholders/client with pertinent information on development processes.
● Assists in debugging and health check responses.
● Streamlined code and provides solutions to repeat incidents.
● Found ways to automate tasks to streamline work for the team. (VBA Scripting) Federal Software Development Analyst (ServiceNow) – Remote NTT Data / Mar 2022 to February ( 11 months )
Responsibilities include ServiceNow environments customizations, Client & Server-side scripting, Product documentation
Subcontractor (Accenture) - ServiceNow Developer
● Integrated with Treasury using Rest API to PULL data into Snow in a near real - time fashion to facilitate custom application communication with external system.
● Created Automated Tests using ServiceNow’s ATF to streamline business processes pre & post clone down.
● Integrated w/ Treasury using UiPath and RPA to post data into GINV (workflow configurations only)
● Provided production support - monitoring applications, batch jobs, servers, network devices, databases, operating systems, raised and acknowledged tickets through ServiceNow.
● Performed updates or end - to - end development of catalog items per user request affecting 26,000+ employees. Creating applicable workflows, client and server scripts, and optimizing it for peak performance.
● Fulfilled User Stories per client requirements utilized best practices to mitigate health check issues. Utilized proper conventions to push instance changes.
● Reviewed support cases for accuracy and identified process improvements accordingly.
● Engaged stakeholders/client with pertinent information on development processes.
● Assists in debugging and health check responses.
● Streamlined code and provides solutions to repeat incidents. Tech Support Associate – Dallas, TX
Infosys / Feb 2021 to March 2022 ( 1 yr 1 month )
Responsibilities include Service Request Fulfillment, Client & Server-Side Scripting, Change Request Fulfillment Contractor (Pepsico) - ServiceNow SRM Developer
● Provided production support - monitoring applications, batch jobs, servers, network devices, databases, operating systems, raised and acknowledged tickets through ServiceNow.
● Performed updates or end - to - end development of catalog items per user request affecting 290,000+ employees.. Creating applicable workflows, client and server scripts, and optimizing it for peak performance.
● Created new accounts, reset passwords and configured access to servers and file management software for users
● Reviewed support cases for accuracy and identified process improvements accordingly.
● Supported secure files and regulated access
● Streamlined code and provided solutions to repeat incidents. Aviation Technician Intermediate – PO2
Dallas, TX
United States Naval Reserve/ Jul 2018 to Current ( 4 Years, 5 months) Responsibilities include Sharepoint Maintenance, IT best practice training, Aviation Maintenance, Cloud Drive Maintenance.
● Directed account management and customer training on core Navy software and tools
● Tasked with streamlining processes using new innovations in software; Ex: created cloud solution for streamlining certification tracking.
● Created new accounts, reset passwords and configured access to servers and file management software for users
● Reviewed support cases for accuracy and identified process improvements accordingly.
● Supported secure files and regulated access
● Maintained unit SharePoint site
● Managed correspondence for 40+ sailors’ access to the internet via SAAR form and other compliance cases.
Store Clerk - Euless, TX
Quiktrip/ March 2017 to November 2020 ( 3 years, 8 months ) Responsibilities include customer service, time management, and empathy.
● Provided quality customer service to ensure customer’s needs are met.
● Provided guidance to co-workers to ensure completion of daily work tasks.
● Communicated effectively with upper management to ensure policies adherence. Education
New Apprenticeship – Dallas November 2020 - March 2022 U. S. Department Of Labor IT Apprenticeship
IT Generalist/ Servicenow Apprenticeship
● Worked with ServiceNow and learned the ITIL framework
● Worked in Javascript, Jquery, AngularJS to create items and prepare for a role with Infosys
● Gained ServiceNow Certified System Administrator, ITIL V4 Foundations, and ServiceNow Micro Certifications
● Gained 24 College Credits
Infosys Training - Dallas August 2020
ServiceNow/ General Courses
● Gained Proficiency in HTML, CSS, Javascript, and Python.
● Completed Cloud Fundamentals Course
● Completed Agile Awareness Course
Npower – Dallas August 2020 - December 2020
Tech Fundamentals
● ITF+ Certification, A+ Certification, Google IT Support Certification
● Gained exposure to Microsoft, Cisco, and AWS.
● 5-day a week training for 4 months in basic troubleshooting of hardware/ software components. Worked with Wireshark, and trained for ITF+ and A+ Certification. References
1. Lead Petty Officer USN AE1 Coots Email - adwmi1@r.postjobfree.com 2. (Mentor) Justin Joseph Phone – 817-***-**** (Toyota)
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