Time Sales Store Manager

SUELI PAULSEN

**-** **** **, *** *H New York, NY

Tel: 203-***-****

Email: ************@*******.***

Personal Statement

To achieve a management position in which my skillset and passion for fashion, profitability, leadership, and talent development will be utilized and further developed.

Core Competencies

- Retail Sales Management - Operational Leadership

- Training & Development - Relationship Management

- Leadership and interpersonal skills - Adaptability

- Microsoft Office suite - Buying Merchandise

- Microsoft Windows - Fluent in Portuguese and in Spanish

- Luxury Goods - Time Management

- Visual Merchandising - Strong knowledge of product or brand

EXPERIENCE

LEAP INC

Manager of Multiple Stores (Startups) May 2022 – Present

Work with the collaborative direction of the Marketing Manager.

Scheduled staffing meetings and maintained polite and professional communication via phone and emails

Hired, trained, supervised, motivated, and developed store management.

Analyzed and interpreted multiple startups retail store trends to facilitate planning.

Conducted performance reviews and provided organized training and development to staff.

Ensured standards for quality, presentation, and customer service are met.

Managed and motivated the store team to increase sales and ensure efficiency.

Monitored sales and motivated sales team to reach/improve their goals as well my personal goals.

Responsible for store allocation. Ensuring that sufficient depth and assortment were maintained.

Merchandised new product to create branded visual floor sets based on corporate directive.

Annual physical inventory, generating sales reports and reordering supplies.

Burberry

Sales Supervisor January 2021 – May 2022

Broadway, NY

Respond to customer inquiries and complaints.

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts.

Ability to work a flexible schedule including holidays, nights, and weekends

Support the Store Manager in all tasks necessary to the efficient operation of the store.

Adheres to and enforces the security policies and procedures, returns and exchanges.

Creates relationships and identifies customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories, and overall performance.

Emilio Pucci

Keyholder February 2020 – November 2020

Madison Ave, NY

Maintained daily operational efficiency.

Answered customers’ questions and provided information on procedure or policies.

Protected store assets and merchandise by adhering to company standards of operation.

Assisted customers on the sale floor as well consignments.

Responsible for online fulfilment (Farfetch).

Consistently meets upsell goal by highlighting target merchandise with strategic promotional approaches.

Collaborated with and supporting retail team members.

PESERICO USA

Store Manager in Naples, FL November 2018 – October 2019

Assistant Store Manager in Greenwich, CT May 2018 – October 2018

Work with the collaborative direction of the Retail Director Mrs. Warda Arab and is responsible for all retail operations of the business, which includes providing leadership, store growth and profitability.

Hired, trained, supervised, motivated, and developed store management.

Analyzed and interpreted retail store trends to facilitate planning.

Strong focus on corporate objectives (exceeded sale goals by 10% for the first 2 years).

Developed and implemented the first clientele system resulting in an increase of 40% repeat clientele in the first 6 months.

Conducted performance reviews and provided organized training and development to staff.

Ensured standards for quality, presentation, and customer service are met.

Managed and motivated the store team to increase sales and ensure efficiency.

Responsible for store allocation. Ensuring that sufficient depth and assortment were maintained.

Merchandised new product to create branded visual floor sets based on corporate directive.

Assisted our corporate buying team in drafting of purchase orders based on daily sales, customer interest and traffic data captured.

Michael Kors

Store Manager December 2016 – March 2018

Assistant Store Manager in White Plains, NY January 2015 – November 2016

Sales Supervisor January 2014 – December 2014

Part-Time Sales Associate September 2012 – December 2013

Supervised store operations including merchandising and inventory according to Michael Kors guideline

Assisted managing quality levels of customer service and administrative tasks such as

timesheet approval, scheduling arrangements and requests, inventory control, and

purchasing of upcoming seasons.

Monitored sales and motivated sales team to reach/improve their goals as well my personal goals.

Completed daily register operations, store open/close functions, and weekly bank deposits.

Assisted store manager in recruiting professional associates who are committed to

providing luxury-level customer service.

Drove sales through upselling products and team selling

EDUCATION

Western Connecticut State University - Danbury, CT

Bachelor of Science in Business Administration (BBA) - Minor in Human Recourses

GPA: 3.4

References upon request

Contact this candidate