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Service Representative Business Analyst

Location:
Orlando, FL, 32801
Posted:
April 18, 2023

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Resume:

Kevin Baloue ***** S. Rhodes, Chicago, IL ***** 773-***-****, adwmf4@r.postjobfree.com

Seeking a Fulltime position where I can utilize my skills as an Sr. EDI Specialist/Analyst

SUMMARY

Exceptional analytical, troubleshooting, communication and documentation skills.

Twenty four years of extensive Electronic Data Interchange (EDI) experience in multiple industries.

Fifteen years of eXtensible Markup Language (XML) integration, troubleshooting and mapping experience.

Nine years of experience as a Sr EDI Technical/Business Analyst in the Healthcare Industry.

As Lead Technical Analyst, I’ve participated/practiced using SDLC Agile Methodology (Scrum, sprints, daily stand-ups…etc) on several projects. Coordinated with the Project Manager to project true timelines for Requirements, Specification & Data mapping. Implemented best practices in integration processing for EDI. Also have lead EDI Integrations Teams where often time I would coaching Jr. EDI Analyst thru to project completion.

Ten years of Technical Business Analyst experience in the Manufacturing, Retail and Grocery industries.

Seven years EDIFECS - Spec Builder and Analyzer user experience.

Eight years expertise with GXS Application Integrator, Workbench and Trade Guide.

Four years Harbinger (Peregrine/Inovis) Trustedlink/400 translator, Windows NT.

Two year experience as a QA Analyst serving in the Healthcare Insurance and Entertainment Industries.

Three years SAP IDOCS to EDI mapping, Writing Technical Specification for Mapping.

One year Cleo Harmony AS2 implementation.

One Year Cleo Clarify Map Deploy experience.

One Year UNIX Gentran Server 6.1 mapping experience.

One year GXS Enterprise on UNIX platform.

Seven years of customer service experience that included World Class MRP II Training

TECHNICAL SKILLS

Software: BizTalk360, CLEO Harmony, CLEO Clarify, GXS Application Integrator version 3.1 thru 5.0, GXS Enterprise 7.5, TradeGuide, GIS, Edifecs - Spec Builder, Contivo 3.11, Harbinger (Peregrine) Trustedlink/400, UNIX Gentran Server 6.1, Oracle 11i with EDI Gateway, MS Office NT, Word, Excel, Exceed, Putty, EDISIM 4.0 & 5.0, Cyclone, Power Point, Exchange, Outlook, XML Spy, Leech FTP, Lotus Notes, Filezilla, WinSCP

Operating Systems: SAP S4HANA, SAP IS Retail, UNIX, Novell, Computer Associates - PRMS, HFA, and Windows 95/98/NT/ME, MS DOS

Protocols: AS2, FTP, ASYNC, and BYSYNC

EDI Development: 101, 110, 204, 210, 211, 214, 260, 310, 810, 812, 820, 824, 830, 832, 834, 850, 852, 860, 864, 852, 856, 858, 867, 872, 879, 888, 990, 997, 873, 874, 811, 840, 940, ORDERS, INVOIC, TAXCON, ORDRSP, INVRPT, SLSRPT, DESADV

EDI Standards: X12, HIPAA, VICS, UCS, Tradacoms, EDIFACT/EANCOM

Other Standards: XML, cXML, Flat files, SAP ALE IDOCS, Oracle, xlst

Applications: SAP ALE (IDOCS), Oracle B2B SOA Suite, Oracle 11i, CA-PRMS

User Tools: Azure DevOps, HP Quality Center ALM, Clarify, Vantive, Microsoft Office Communicator, Share Point, Open Air, Remedy 5.1, I-Share

WORK EXPERIENCE

Echo Global Logistics LLC Chicago IL - Sr. Integration Business Analyst – November 2020 – Current

Description: Echo Global Logistics is a world wide Logistics 3PL located in Chicago, IL

Responsibilities:

Conduct fact finding sessions with key business and IT staff to assess as-is capabilities, perform root cause analyses, define solution requirements, perform feasibility analyses, and define high-level solution alternatives and approaches

Prepare project proposals, business cases, and detailed project plans

Provide hands-on project management and actively manage the EDI project plan, deliverables, dependencies, and outcomes for all aspects of the project (including business process, organization, and IT solution components) across all phases of the SDLC.

Actively monitor, manage, and communicate key project control dimensions including scope, time, cost, resources, risk, dependencies, procurement, and quality across all phases of the SDLC.

Develop and implement change management and communications plans to ensure solution adoption pre-, during-, and post-implementation

Ensure the quality and timeliness of all EDI Implementation project deliverables

Work with executive and senior management to improve overall project delivery and support processes

Develop, monitor, and manage project metrics, in particular, metrics associated with benefit capture and overall adoption

Develops deep expertise of Echo’s internal and client-facing technology product lines and document complex software functionality

Understands Echo’s business processes and goals across different domains and transportation modes

Participates in product discovery phase by helping Product Manager to facilitate requirements gathering/refinement sessions with end-users, subject-matter experts, Echo executives

Takes on the Product Owner role to work with the Integrations EDI Mapping Team, Integrations Analysts, and Agile Software Development Team to lead them to building the right solution

Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release

Helps Echo’s integrations and application support teams in troubleshooting production issues and escalating issues to the appropriate delivery team as needed; manages end-user expectations appropriately

Performs analytical studies, research and side projects, as required

Ulta Beauty, Inc. Bolingbrook, IL. Sr. EDI Consultant: March 2020 – Sept 2020 (Contractor – via Prairie Consulting)

Description: Ulta Beauty, Inc. is an American chain of beauty stores in the United States.

Responsibilities:

Created outbound EDI 850 test data FUT QAT and UAT using SAP IS Retail test environment.

Created simulated inbound 855, 856 and 810 data from Vendor for User Acceptance Testing (UAT),

Perform End to End UAT Onboarding Pilot Vendors in SAP (PO, POA & ASN) Ariba (Invoice) QA environments.

Provide Level II Vendor Production Support, troubleshooting translation errors for EDI (850, 855, 856 and 810) and/or related cXML PO’s, PO Acks, Invoices, and ASNs using SAP and Open Text Active Intelligence (AI)

Recommend Mapping changes and test and document changes once map changes are deployed.

Assist EDI team in migrating current vendors from Ariba Invoice Pro to OpenText EDI platform.

Track Issues, Report progress and roadblocks to EDI Implementation Project Lead.

Created multiple Trading Partner Profiles for processing data via SAP and Ariba for inbound Invoices

Reviewed EDI Message Implementation Guides (MIG) and Sample Data files, then recommended changes for process improvement.

Tested and approved OpenText Compliance Link and OpenText Freeway before release to Vendors for onboarding.

Gordon Food Service, Grand Rapids, MI. Sr. EDI Consultant: March 2019 – Feb 2020 (W2 Contractor – via Clover IT)

Description: GFS is the largest privately owned Food Service Distributor in the Mid-West.

Responsibilities:

Provide Level II Vendor Production Support by troubleshooting translation errors for EDI (850, 855, 810) and/or related XML PO’s, PO Acks, Invoices, AS2 Failures, etc using GXS AI and CLEO Harmony and Clarify APIs

Provide Level II Shipping (Carrier) Production Support by troubleshooting translation errors for EDI (204, 990, 210) and/or related XML PO’s, PO Acks, Invoices,, AS2 Failures, etc. using GXS AI and CLEO Harmony and Clarify APIs

AS2 Configuration, testing, troubleshooting AS2 Implementation to onboard over 180 Vendors onto the new CLEO Harmony Clarify Data Platform.

Report progress, issues or roadblocks to EDI Implementation Project Lead regarding Vendor AS2 OnBoarding onto CLEO Harmony Clarify Data Platform.

Update and test production expiring AS2 certificates in GXS and CLEO Harmony.

Created multiple Trading Partner Profiles and deploy them to production using CLEO Clarify and GXS TradeGuide

Shire - Bannockburn, IL. Sr. Lead EDI Consultant: August 2017 - June 2018 (W2 Contractor – via Wipro)

Description: A Global Pharmaceuticals Leader in Treatment of Rare Diseases

Responsibilities:

Assist B2B team in converting from various EDI systems from multiple worldwide regions to Oracle B2B business processing into SAP for both Inbound and Outbound EDI processes

Report progress to Project leads with regarding EDI and XML issues or roadblock

Provide Level II and III support troubleshooting EDI and XML related data errors/issues using Oracle SOA B2B and EM Consoles

Created EDI Document Specifications for mapping instructions and EDI Test Data to test various transaction sets using EDIFECS Tool.

Created multiple Trading Partner Profiles using Oracle B2B Console.

Lead Onboarding New customers from End to End testing through to production environment.

Worked alongside the Sr, SAP Business Analysts with 850, 855, 856 and 810 Mapping Specs to determine new mapping required for conversion project to insure Business rules were considered for processing EDI outbound and Inbound Data.

CGI Technology and Solutions - Denver, CO. Sr. Lead EDI Consultant: January 2013 - June 2017 (Full-time employee)

Description: A leading Technology Solutions Company contracted to design and implement the State of Colorado’s Healthcare Exchange (ACA).

Responsibilities:

Designed and built all Technical Mapping Specification for Inbound and Outbound EDI processes related to the 834 - Enrollments, 820 – Invoices and 999 – Functional Acknowledgements.

Provided input to management on what EDI mapping tool would be idea for HIPAA Compliance.

Provided Project leads with recommendations/solutions regarding EDI and XML processing and collaboration between the Exchange and the Healthcare Carriers.

Provide Level II and III Production Support troubleshooting EDI related data issues using Oracle SOA EM Consol

Used Oracle B2B Console to track inbound and outbound EDI traffic and monitor/troubleshoot errors

Created mapping guideline to process data and create Trading Partner relationships via Oracle B2B Healthcare Adaptor, maintaining. ecs mapping Guidelines.

Created Test Data to process 834 Healthcare Enrollment using EDIFECS Data Generator.

Technical lead for EDI Functional, Integration and UAT testing.

Worked alongside the Sr,Business Analysts with Mapping Specs, work flows and walked thru Use Cases to insure Business rules for processing EDI outbound and Inbound Data on time to meet all deadline dates.

Blue Cross/Blue Shield of IL Chicago, IL Quality Assurance Analyst: June 2012 – December 2012 (W2 Contract)

Description: A leading Healthcare Provider that specializes in providing Healthcare Insurance Services to Corporations, Small Groups and Individuals.

Responsibilities:

Created Test Data to process 837 Healthcare Claims through the Mainframe claims processing engine.

Resume Pended Test Claims and follow thru to finalized claims.

Verify 835 Claim Payment for each external test claim was generated and sent out to customer’s mailbox via FTP.

Send Claims to mailbox via FTP

Trouble shoot EDI errors that occurred while testing.

Fix and reprocessed rejected Test claims.

Provide Production Support as needed.

Utilized various tools to assist in the processing of the Test claims.

Blue Cross/Blue Shield of IL Chicago, IL Business Analyst: May 2010 – June 2012 (W2 Contract)

Description: A leading Healthcare Provider that specializes in providing Healthcare Insurance Services to Corporations, Small Groups and Individuals.

Responsibilities:

Created Business Requirements by working with Business and Technical leads, performed walk-thru reviews through live meeting with workgroups to baseline the Requirements.

Analyzed Vendor (Trading Partner) Requirements for ANSI X12 conversion from 4010A1 to 5010 for HIPAA compliance.

Review the Vendor Requirements (837, 270/271 and 276/277) with the internal workgroups to discuss and gather any questions for the Vendor related to the version upgrade project.

Created internal Vendor Gap Analysis documents for each internal workgroup (837, 270/1 and 276/7) to capture and report differences between the vendor requirements and HCSC, identifying any risk/issue that will impact the project.

Assisted in creating a Metrics Report that will capture a snapshot of the EDI Data from a Daily/Weekly/Monthly prospective and compare the previous Period to the Current Period for any failed Documents that generated a call into the BCBS of IL call center.

Capture several current state processes and identify opportunities for process improvement by meeting with a Subject Matter Expert (SME) and drafting a future state concept for review and/or approval from upper level management.

Attended several walkthroughs with major Vendors and internal workgroups SME’s to review Vendor Requirements and capture and agree on expectations from the Vendor.

Entered several hundred System and Vendor Requirements into the Hewlett Packard Quality Center (QC)

Created Links for System Requirements in the QC

Created tracking spreadsheets to analyze internal business processes for EDIFECS edits.

Brightpoint, Inc. Indianapolis, IN (via Resources Global) Sr. E-Commerce Analyst: Nov 2009 - Jan 2010 (W2 Contract)

Description: A leading global communications technology firm that specializes in the distribution of wireless devices and in providing customized logistics services to the wireless industry.

Responsibilities:

Completed a Technical Assessment of Brightpoint’s middleware messaging broker, which is GIS. Performed six weeks of interviews, Shadowing GIS Analyst and systems analysis of their highly complex best of breed ERP systems which all flow through GIS. Based on my findings, I recommended several best practices that should be immediately implemented along with some long range Best Practices that take time to complete due to planing and capital expenditure necessities for implementation.

Kohl's Dept Stores Inc. (via Tek Systems) Milwaukee, WI Sr. E-Commerce Analyst/: June 2009 - July 2009 (W2 Contract)

Description: A Fortune 500 company in the Retail Clothing Industry.

Responsibilities:

Review, edit and modify, as needed the new requirements for the Ocean Carriers 310.

Developed the 310 Ocean Carrier invoices X12 Version 4010VICS Data Map using GXS Application Integration Workbench 5.0 mapping software.

Created test data for Unit and Integration Testing

Performed over 100 Unit Test cases on the new 310 map.

Deployed Map to Development for integration testing.

IBM (Williams Energy Account–Tulsa, OK) Sr. E-Commerce Analyst: September 2008 – March 2009 (Remote W2 Contract)

Description: A Global Fortune 100 company in the Information Technology Industry.

Responsibilities:

Monitor daily EDI Traffic using Web based tracking systems and Unix Servers

Using UNIX Gentran Server 6.1 translator, I have developed, unit tested and implemented into production the following EDI maps: inbound and outbound 811, 867, 873, 874, 840.

Log EDI system related changes using Remedy 5.1

Resolve EDI related failures in a timely manner.

Learned Government Regulatory Standards and Rules for the Natural Gas Industry.

RR Donnelley Inc. Sr. EDI Business Analyst/Consultant: December 2007 – May 2008 (W2 6 Month Contract)

Description: A Global Fortune 500 company in the Printing Industry.

Responsibilities:

Lead Sr. Analyst for multiple phased Projects to convert XML, EDI and internal Standard maps (200 maps).

Coordinate with the PM and Lead Analyst at GXS to build GXS Mapping Specifications and generate mapping packages for the mapping team.

Create internal test Plan for internal testing and Integration testing where needed with Customers and Vendors.

Coordinate a Map Ramping Schedule/process for 5 Map Ramping Phases over the course of a 5 month period.

Created map Tracking Spreadsheet to assist in a smooth and seamless Customer/Vendor transition.

Unit test and Approval map packages, assist in testing and Implementation

Create mapping reports from GIS and UNIX – GENTRAN Servers

Extracted data for testing from GIS & UNIX – GENTRAN Server data archives.

Assisted and troubleshoot various issue concerning clarity of complex mapping, testing.

Report out Bi-Weekly to the EDI Team current status of the GXS Projects.

Met daily with Project team to assure project stayed on focus and to resolve any issues, provide updates and Status related to the Project.

Successfully managed VAN migration from Easylink (Harbinger) to ICS (GXS, Inc) of over 20 Trading Partners.

H.E. Butts Co, San Antonio, TX - Sr. EDI Consultant: September 2007 – November 2007 (Remote W2 Contract)

Description: A Fortune 250 company in the grocery industry serving the southwest.

Responsibilities:

Contacting Vendors’ EDI teams to determine if vendor uses the 856 ASN with code date ability

Send HEB 856 ASN specification to vendors’ EDI team and discuss specification

Resolve all EDI data test issues

Set up vendor in HEB’s EDI system for a Test and Production ASN

Monitor EDI processing of vendors’ ASNs

Report out the on-going set up efforts on a weekly basis

GXS Incorporated, Gaithersburg, MD - Sr. Business Data Analyst – April 2005 - August 2007 (Remote Fulltime)

Description: A leading EDI E-Commerce Software and Managed Services Company

Responsibilities:

Assisted as one of 4 Analyst on project with 200 plus maps where the client Henkel/Loctite was converting their maps to the GXS Service Center and converting their applications from BPICS AS400 to SAP. So consequently there was no output data to compare our data with for inbound IDOCS or vice versa, making the EDI development very challenging with many obstacles to overcome. Our Team managed to get the project back on track and finish on time. Our Project team received high praises from the client and an Outstanding Achievement Award for our efforts.

Lead Analyst for 100 map Oracle Gateway conversion project in charge of 3 Jr. EDI Analyst. Object was to convert Oracle Gateway client maps for use on the GXS Service Center. Duties were to coordinate with the PM and Client in creating the GXS, Specifications and generate mapping packages for the mapping team and to answer all questions from the mappers, client and TP regarding the data output. Also used a spreadsheet to track the progress of the Specs and maps. Assist the Client in integration testing requirements for a smooth transition, finally transitioning maps from Pre-production to Production for Go-live.

Assisted as one of 2 Analyst on project with 150 maps where the client was converting their maps to the GXS Service Center. They were already using GXS maps but had made several changes to our system models to accommodate some extra processed needed by the Client. I was assigned to document all the changes and evaluate if these changes could be integrated into the maps.

Traveled to several client sites to coach/teach their EDI personnel in the proper use of our Map building tool, GXS Application Integrator version 4.1 and 5.0.

Selected to Train on-site for Client who advance purchased Application Integrator v5.0 on very short notice. Also assisted client in the development of 3 maps for production in tight time restrains.

MGM Studios, Santa Monica, CA and London, Eng -Sr. EDI Consultant: Sept 2004 – April 2005 (W2 Contract)

Description: A movie production company in the entertainment industry.

Responsibilities:

Using GXS (GEIS) Application Integrator, I developed a non-standard map that translates an inbound flat file to SAP IDOCS for an Internet protocol Excel formatted Purchase Order Upload for non-EDI customers.

Assist in Unit Testing for GXS AI 4.1 upgrade.

Test AS2 Connectivity and Encryption using OpenAS2

Using GXS (GEIS) Application Integrator I am developing a non-standard map that translates an inbound flat file to multiple outputs including EDI (852) for an Internet protocol via E-Mail formatted Upload.

Created test case scenario’s spreadsheet and Performed Unit Testing for 13 maps on site in London, England for Europe Vendor Managed Inventory (e-VMI) Project using EDIFACT and TRADACOMS Standards

Currently working on VMI (Vendor Manages Inventory) Project (to create and perform Unit Test cases)

Assist in set up and test AS2 Connectivity and Encryption using OpenAS2

H.E. Butts Company, San Antonio, TX - EDI Consultant: Jan 2004 - Mar 2004 and May 2004 – Aug 2004, (W2 Contract)

Description: A Fortune 250 company in the grocery industry serving the southwest.

Responsibilities:

Using GXS (GEIS) Application Integrator and Enterprise 7.0, developed, unit tested an Inbound flat file to EDI 210 Carrier's Invoice.

Upgrade and tested 820 (EFT) Electronic Funds Transfer from version 3050 to 4010.

Create and tested AI Bridge connection for the 879 and 852 outbound documents on Enterprise.

Troubleshoot several reoccurring inbound translation failures on the 888 document.

Using GXS (GEIS) Application Integrator and Enterprise 7.0, I developed; unit tested and implemented an EDI Outbound 830 Planning Schedule with Release Capability and an Outbound 832 Price/Sales Catalog.

Built EDI mapping specifications for the outbound 830 & 832 for Vendor reference.

Medibuy.com, Nashville, TN Data Integration Engineer: February 2002 - March 2003 (Remote Fulltime)

Description: A B2B exchange created for healthcare suppliers and hospitals to conduct E-commerce via the Internet.

Responsibilities:

Working in a team environment using GXS(GEIS) Application Integrator and Enterprise, I developed, unit tested and implemented Inbound and Outbound Advanced Ship Notice (856), Price/Sales Catalog (832), Purchase Order (850) EDI to XML (xCBL), Product Transfer and Sales Report (867).

Maintained and created new technical documentation using Edifecs – Spec Builder.

Set-up about 16 Inbound and Outbound trading partners over the internet using GXS Enterprise & UNIX scripting.

Troubleshoot and resolve transaction errors and enterprise alerts using GXS Enterprise.

Routed and prioritized data traffic flow using GXS Enterprise.

Utilized AIBRIDGE and COSBRIDGE to handle translations and communications using GXS Enterprise.

Provided 2nd level technical support, troubleshooting, correcting translation errors using Application Integrator.

Performed cross-reference match between EDI and xCBL (Commerce-One) standards.

Performed additional mapping to several documents as needed.

Communicated directly with trading partners in regards to EDI issues.

Transora, Chicago, IL Data Integration Associate: May 2001 - November 2001

Description: A B2B exchange formed by 51 top consumer-packaging goods comp conducting E-commerce on the Internet.

Responsibilities:

Working in a team environment using GEIS Application Integrator, I created and perform unit testing of EDI to XML Maps (824, 810 and 888).

Using EDIFECTS, I Built EDI to XML Specifications for item maintenance, catalog response for Internet based data catalog.

Created EDI Implementation Guides for consolidated invoices, catalog response and purchase order.

Performed maintenance and modifications on EDI to XML maps using GEIS Application Integrator

Participated in design sessions with Project Managers to design proposed implementation.

Used source code management tool Star Team for document version control.

Ran XML and EDI files through translator using UNIX scripts.

Performed EDI and XML Cross-reference (ebXML, xCBL (Commerce-One) and cXML (i2) standards).

Developed Implementation Plan including schedule, installation, testing, implementation and post implementation.

Medibuy.com, Chicago, IL Supplier Implementation Mgr: November 2000 - April 2001

Description: A B2B exchange created for healthcare suppliers and hospitals to conduct E-commerce via the Internet.

Responsibilities:

Working in a team environment I developed Implementation Plan including schedule, modification/enhancement of existing programs, installation, testing, implementation and post implementation.

Participated in design sessions with suppliers to develop proposed implementation.

Presented Implementation solutions to supplier and adjusted as needed per supplier.

Documented deviations from existing EDI setups and presented needed enhancements to program management.

Maintained technical documentation and created new documentation using Edifecs – Spec Builder.

Performed Cross-reference match between EDI and xCBL (Commerce-One) standards.

Managed implementation and acted as liaison between supplier and buyer.

Communicated directly with trading partners in regards to EDI issues.

Communicated with engineering staff in regards to programming needs.

Targeted and implemented future transactions.

1997 – 2000 Bagcraft Packaging, LLC, Chicago, IL EDI Coordinator

1994 – 1996 Bagcraft Packaging LLC, Chicago, IL – Customer Service Representative

1988 – 1994 Held Positions as Customer Service and Restaurant Mgr in the Restaurant and Shipping industries.

1984 - 1988 United States Marine Corps, Camp Pendleton, CA - Administration Chief of Logistics

EDUCATION

Business Administration, University Of Illinois at Chicago (Jan 1989 – Dec 1989)

Carter H Harrison High School (Computer Sciences) Graduated June 1983

Contivo Beginners and Advanced User Class, Gaithersburg, MD. (May 2006 and July 2007)

EDI Technical Training: Basic and Advanced, Premenos, Atlanta, GA

General Administration School, US Marine Corps, Camp Pendleton, CA.



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