Front Desk Customer Service
Resume:
Kelli L. Wallen
PO Box **
C: 910-***-****
Ash, NC 28420
**********@*****.***
Objective
SKILLS:
To work in a growth-oriented environment that supports employee development and to become an asset to the company.
Excellent Customer Svc. And Collections background
Typing and 10 key proficiency AS400, Microsoft.
20+ years of experience in customer relation/Accounting
Managed Tax Office and several Housekeeping depts.
Experience in handling confidential paperwork and situations
Excellent Customer follow up
Kelli Lynn's Cleaning Svc.
Ash, NC
Owner and operator
April 2011-current
Created and Marketed Cleaning Svc to gain customers
Clean top to bottom front to back residences, construction cleans, beach houses, condos, charity cleans
Responsible for purchasing, profit and loss, scheduling, follow-up
Sea Trail Golf Resort
Sunset Beach, NC
Supervisor/Inspector/
Housekeeping Admin.
May 2008-November 2010
Inspected rental condo units prior to guest check in and supervised up to 8 room attendants
Reported all damages to maintenance dept. via Nextel and trouble shoot with front desk, homeowners association, housemen, etc.
prepared daily printouts of unit check ins, prepared housekeeper’s daily boards and assigned keys and phones
updated in computer the status of rooms and with front desk
World Imports, LTD
Philadelphia, PA
Account Manager/Collections
January 2006-November 2007
Collections and credit department outbound calls to past due customers over 60 calls per day, credit references
cash and check posting toward accounts
work closely with sales reps and customer service to handle customer inquiries
Cintas The Uniform People
Philadelphia, PA
Accounts Receivable/Collections
October 1997-December 2005
Collection calls to 30/60/90 past due customers. Over 60/daily
Responsible for 1.2 million dollars per month
Weekly meetings, faxed invoices, mailed statements, updated computer notes, posted batches daily toward accounts, worked close with sales reps and route drivers for quality customer service
award for outstanding collections and percentages
Education
Grand Canyon University, Phoenix AZ
Behavioral Health/Psychology
2017-Current (Bachelors Program)
Career Institute, Philadelphia, PA
College Accounting, Micro-Computer Operations
May 1991 to November 1991 / Certificate with honors
Jackson Hewitt and Liberty Tax Svc, Philadelphia, PA
yearly from 2003to2018 / Certificate Personal and Business taxes
CONTACT THE PARK
Mailing Address:
199 Hemphill Knob Rd
Asheville, NC 28803
Phone:
Contact Us
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