Customer Service Support Associate

Stanley Camille, B.A. Operational Supply Chain Management

SUMMARY Operations and U.S. Navy Veteran Logistics professional with expertise in establishing strong internal and customer partnerships to improve processes. Skilled in providing specialized advice, facilitations, and support to management of effective systems, procedures, programs, and/or practices. Highly accomplished and results-driven, possessing superior support skills and international experience with the proven ability to manage projects on a global basis to achieve company goals.

SKILLS Proficient in MS + GS, Customer Service, Supply Chain, Operations Management, Logistics, Middle and Final mile, Cross-functional Team Partnerships, Team Building, Project Management, JustWorks, Guru, Slack, Zendesk, Oracle, CRM.

CERTS/

EDUCATION B.A. Business Administration, Operational Supply Chain Management, AP (FICO), IATA Certified, FLM -Field Logistics Module, Forecasting and Trend Analysis, OTM (Oracle), FAR US Navy, 1992-2003

EXPERIENCE

Dray Alliance (Remote), Long Beach, CA

Carrier Support Associate, Operations, July 2021-November 2022

● Creating import bookings with ocean carriers and overseas agents.

● Input container lists details with high accuracy.

● Tracking both international and domestic cargo movements to keep customers updated.

● Facilitated truck drayage, OTR, and transloads as well as issuing delivery orders.

● Aided accounting functions such as ensuring client invoicing is added.

● Managing cross-functional lines of communication between suppliers, agents, ocean carriers, customers, and company department heads.

● Investigated for supporting documents, and supports invoice reconciliation for the accounting department. Makes recommendations with cost savings in mind.

● Investigated escalations of imports and assisted in resolving prior to supervisor involvement. Schlumberger, Sugarland, TX

Logistics Supervisor - Last Mile Logistics, July 2017-April 2021

● Developed and implemented a sourcing and delivery model for products leading to a 41% reduction in delivery cost and increased delivery efficiency in North America.

● Responsible for monitoring and overseeing the Logistics Control Tower Operations in DATA

(Drive Away, Tow Away) movement of goods within the U.S. and Canada.

● Led and supervised a team of 10 members to consistently deliver products and equipment to 24/7 field crews accurately and in a timely manner

● Implemented standard work instructions and best practices across the organization.

● Maximized 3rd party driver utilization based on key performance objectives. Organized daily operations calls in order to maintain communication between LCT team and customers. Kelly Services, TBC-Brinadd, Houston, TX

Logistics Supervisor, January 2012-July 2017

● Helped troubleshoot basic user issues and assisted carriers through proprietary systems

● Analyzed the organization's operational processes and management control plans.

● Evaluated company documents, system data, and project reports, ensuring that the procedures comply with state policies and law regulations.

● Served as the liaison between the production department, scheduling department and customer service to ensure efficient, timely, and cost-effective support to the customer

● Responsible for supervising and coordinating activities engaged in verifying and keeping records on incoming and outgoing shipments, and preparing products for shipment. US Government, Balad, Iraq

MCT Logistics Coordinator and Specialist, January 2006-January 2011

● Recommended and coordinated the logistics support structure to perform the logistics functions of the project.

● Synchronized the interface between logistics functions such as transportation, maintenance and warehousing to ensure efficient, timely, and cost-effective support to the customer.

● Analyzed work processes and developed metrics for measurement of performance.

● Coordinated with Environmental, Safety, and other functional areas to ensure regulations are being met.

● Monitored and calculated equipment requirements to maintain budget status.

● Initiated procedures to better track all missions, driver's performance, maintenance and accountability of every asset that was transported

● Successfully tracked and monitored movement using the BCS3 and Q-Tracks in correspondence with all TTM convoys traveling within Iraq and Kuwait.

● Maintained 100% accountability of all personnel, equipment and vehicles on a daily basis. This particular role allowed minimal exposure to accounting and finance.

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