Data Entry Customer Service

LEKEYHA C YEAGER

**** ****** ***** ********, ** *0087

Phone: 847-***-****

*************@*****.***

EXPERIENCE

NOVEMBER 2013 – PRESENT

SUPERVISOR CUSTOMER SERVICE REPRESENATIVE, jewel osco waukegan il 60085

Supervise day to day front -end operations

Oversee employees’ performance

Balance daily sales, opening closing

Manage detail of completing sales, payments, exchanges, store credits and refunds.

Provide guidance, support, identify development needs

Train and mentor cashiers on sales, customer service techniques, programs and policies.

Assist associates/customers with problem resolution.

Answers incoming calls to greet and assist customers with various needs and questions.

Open and close accounts and process applications

Issue refunds, exchanges and price adjustments

Generate daily reports, correspondence and documentation for internal and external customer use.

SKILLS

Communication

Leadership

Consult resolution, problem solving

Critical thinking, researching

Interpersonal

Time and priority management

EDUCATION

MAY 2014

DIPLOMA, Waukegan High School

REFERNCES AVAILABLE UPON REQUEST

Data entry

Account updating

Multi-line telephone operations

Sales

Cash register

Training

Contact this candidate