Sales Associate Relations Specialist

Christopher J. Mayhew

*** ***** ****** **, ***** Rapids, MI 49504 616-***-**** ********@*****.*** PROFESSIONAL COMPETENCES

Sales Financial Reporting Data Research and Analysis Relationship Building Billing and Accounting Data Reporting Account Management BUSINESS EXPERIENCE

Better Business Bureau Serving West Michigan, Grand Rapids, MI Business Relations Specialist (January 2021 – 2022)

·Responsible for new business sales and account management

·Effectively managed a robust book of business 150+ members

·Identified new prospects, contacted leads, and converted prospective clients utilizing a sales script

·Developed confidence and trust, over the phone, to encourage and guide the client based on their needs

·Met weekly and monthly sales goals

·Recognized as the Top Representative: April 2021, July 2021 Future Buildings, Grand Rapids, MI

Sales Associate (2017 - 2019)

·Responsible for the contact and conversion of potential customers employing: charisma, confidence and persuasion.

·Effectively managed a sales book of prospective clients, contacting leads and following up on prospects

·Utilizing a sales script for maximum efficiency

·Provide in-depth information for prospective clients and assisted in decision-making process

·Managed relationships that resulted in loyalty and confidence in the product

·Effectively inaugurated the down payment and contract process through compliance with company policies. Independent Credit Solutions, Grand Rapids, MI

Director of Sales & Office Manager (2015 - 2017)

·Responsible for the development of the sales process: Writing sales scripts, establishing program goals, monitoring sales activity, coaching and training staff, and timely recording and reporting of sales.

·Directly managed an independent call center of twenty employees.

·Handled all human resource responsibilities: Accurate employee timekeeping, payroll functions including the calculation and approval of commission, employee review and coaching and counseling, interviewing process, hiring new associates, and developmental decision making.

·Managed accounts payable, accounts receivable, commission payout approvals and office expenses

·Created a culture of competitive cooperation among the employees under my supervision. Ensured success by: offering motivation to the staff, creating a professional atmosphere based in honesty and accountability, developing contests and reward systems, responding to employee feedback, and communicating effectively with upper management.

·Instrumental in the launch and growth of the division by 30% before sale, involving developmental decision-making. H.O.P.E. Program, Grand Rapids, MI

Customer Service, Qualifying agent (2014 - 2015)

·Responsible for handling a high volume of calls professionally, courteously, and efficiently

·Perform a needs analysis to in order to qualify clients for acceptance into the program.

·Provide in-depth information for prospective clients and assisted in decision making process.

·In charge of the entire sales cycle from contact to close, maintaining a high level of professionalism.

·Ranked 2nd in divisional sales within 3 months of employment. EDUCATION

Grand Valley State University, Allendale, Michigan, BBA, Finance & Management 2008

·Grand Valley State University Student Senate, Senator, 2004 –2006 Campus Affairs Committee: Senior Senator

Political Actions Committee: Vice Chair

TECHNICAL PROFICIENCIES

Google Docs, SharePoint, QuickBooks, Microsoft Office Suite, Access, SPSS, SAP

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