Service Representative Customer

Summary

Customer service call center professional with 8+ years of dedicated service and experience. Education

University of Central Arkansas Conway, AR

Business Administration

Experience

Black Hills Corporation Fayetteville, AR

Field Resource Coordinator 02/2022 - Present

Responsibilities include answering customer calls for utility emergencies (natural gas and electric, depending on service territory), customer appliance repair scheduling. Answering and placing technician calls for dispatching purposes, order creation and adherence to local tariffs and advanced metrics. Accomplishments include being a very supportive and productive member of the department.

Black Hills Corporation Fayetteville, AR

Customer Service Representative 08/2017 - 02/2022 Responsibilities include taking incoming calls from customers on topics that included but not limited to, billing inquiries, new account/service, utility construction appliance repair plan sales and repair order scheduling. Accomplishments include top 5 Represenative 2x, interim team lead, great workplace committee 2 yrs. Walmart customer care center Bentonville, AR

Customer Service Representative 05/2015 - 08/2017 Responsibilities included taking incoming calls from customers and also assisted with store associates needing assistance with checking in pick up orders when they arrive at the store the package was intended for or find solutions if there was an issue with any coding to scan packages properly into stores inventory. Skills

Computer skills, Communication skills, Customer service, Sales, Computer literacy, Typing, Microsoft word, Supervising experience, Punctuality

Languages

English

Demond Balentine

479-***-**** ***************@*****.*** 3 Croston Lane, Bella Vista, Arkansas

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