Crystal Stewart

**** ******* **** ** #*

Saint Louis, MO, 63033

Tel: 314-***-**** Email: adwmb1@r.postjobfree.com

Job Objective Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Also versed in customer support in high call volume environments with superior computer skills and telephone etiquette.

Education University City High School Aug 1992 ~ Jun 1996 High School Diploma, General Studies

Experience Kemper Feb 2019 ~ Present

Customer Service Rep

I am currently skilled in the Claims Department, Policy Services Department and bill pay. I assist callers with making sure they submit proper documents for claims to be processed quickly and efficiently. Claims include death claims, health claims and fire claims. I also assist callers with their policy needs such as providing them with current updated information regarding their policies, and sending proper forms out to assist with any changes that need to be made. I also assist with taking payments so that it can be applied to their accounts.

Connexion Loyalty Dec 2016 ~ Jan 2019

Travel Consultant/Help Desk Supervisor

- Collected customer feedback and made process

changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate

unusual customer requests. Provided accurate and

appropriate information in response to customer inquires. Serco Apr 2013 ~ Jul 2016

Customer Service Representative

- Assisted with open enrollment for healthcare plans. Processed clients appropriate paperwork in data base. Made outbound calls to clients if any necessary

documents were missing. Assisted clients with updating personal information.

GC Services Sep 2011 ~ Jan 2013

Customer Service Representative/Credit Reporting

- I assisted customers with questions and concerns regarding their credit report. For customers who wanted to pay off their balance with the company, I assisted with taking their payments as well as updating their credit report.

Skills WorldSpan

Sabre

Travcom

ORXe

Support Center Plus

Proficient with Microsoft Office Suite

Multi-channel contact center software

High customer service standards

Conflict resolution proficiency

References Jamie Dixon - Serco

314-***-****

Dominique Skinner - Connexion Loyalty

314-***-****

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