Cassandra Edwards

*** ***** ****** ******, ***. #101, Trenton, N.J. 08618

adwmay@r.postjobfree.com

609-***-****

CUSTOMER SERVICE REPRESENATIVE

Resourceful Customer Service Representative equipped with extensive experience, possessing a superb work ethic in retail and sales. Interactive with customers, providing a profound sense of confidence. Employing excellent leadership skills, while demonstrating an initiative can-do- attitude.

• Verbal Communication • Tolerant

• Attention to Detail • Flexible to Various Situations

• Retail Inventory Management • Goals Oriented

• Staff Motivation • Merchandise Control

• Conflict Resolution Skills • Sales Coaching

• Critical Thinking

• Organizational

• Recruitment and Training

• Team Leadership

Experience

Mail Room Team Lead 2021 – Current

TEDC Robbinsville, NJ

• Supervise 25 employees

• Process incoming mail

• Process PO Boxes related to State Income Taxes

Coil Department Supervisor 2019 – 2021

Trane Technology Hamilton Twp., NJ

• Team Lead Supervisor to 15 employees

• Worked the assembly line manufacturing air conditioners and heaters Credit Collection Specialist 2014 – 2019

Kids Preferred, LLC (Bunnies by the Bay) East Windsor, NJ

• Make collection calls for accounts that are 60-120 days old

• Post credit card payment to accounts

• Process all incoming checks and post to customers’ accounts

• Make deposits for all Canadian customers

• Process all statements at the end of the month via email or mail I.C.O.A. – Inventory Control Quality Assurance Department 2013 –2014 Amazon: EWR 4 Robbinsville, NJ

• Inspect products to make sure they are in prime condition for sale to customers

• Maintain damages to a minimum

• Ambassador for training new employees on different aspects of the ICQA department

• Receiving audits, pick audits, stow audits cycle counts simple bin counts Loan Servicing Agent 2013

Central Loan and Reporting (CENLAR) (Aerotek) Ewing, NJ

• Maintain contact with homeowners to bring loans current or offer solutions to bring current

• Service 100-125 calls daily on the dialer in/out bound combined to assist in problem solving

• Post cash or credit cards payments to account daily

• Contact Homeowners that have Short Pays to Mortgage and Why the Shortage Credit Collection Specialist 2012 – 2003

Packet Publications, Inc. Princeton, NJ

• Maintained spread sheets using Excel to track outstanding customer accounts

• Applied check/cash payments to accounts on daily basis in billing system

• Contacted customers via phone to handle balances over 90 days past due payments

• Coordinated contact with field sales representatives in providing information on accounts

• Set up accounts for new customers in company’s active billing database

• Released flagged ads to publications department when credit issue needed attention

• Covered main building receptionist duties on an as-needed basis during the week

• Utilized phone, fax and copier functions as needed Education

Mercer County Community College 1987

• Business Administration

o Office Automation Technology

Trenton Central High School 1993

• Diploma

o Business Administration

Accomplishments

• Certified Brazer • Fish Bowl

• Blue Link • Access

• Window 2010 • Microsoft Word

• Excel • Photoshop

• Outlook 365

• Micro-Fiche Scanning

• Outlook Express

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